Responsible for leading end-to-end payroll operations, ensuring accurate and compliant processing and distribution of payroll for a diverse workforce. This role oversees tax compliance, wage deductions, and regulatory reporting, including year-end activities, and ensures timely filing with government agencies. The Director drives operational excellence by strengthening payroll controls, optimizing processes, and implementing improvements that enhance efficiency, scalability, and compliance.
Key responsibilities
- Oversee the preparation and distribution of multi-country, multi-state/province payrolls to ensure accurate payroll processing for employees across multiple regions.
- Ensure compliance with all federal, state, provincial, and international payroll regulations, including wage and hour laws.
- Oversee accurate withholding and reporting of taxes, deductions, garnishments, and contributions.
- Serve as the primary liaison between Payroll and internal departments (HR, Finance, Operations) for payroll-related matters. Provide guidance to HR and business partners on payroll policies, procedures, and compliance requirements.
- Support enterprise initiatives such as acquisitions, system conversions, and year-end activities. Resolve complex payroll issues and serve as escalation point for high-impact matters.
- Direct and oversee payroll staff to ensure accurate, timely payroll processing in compliance with corporate policies, procedures, and local regulations.
- Hire, train, coach, and develop payroll team members, fostering a high-performance and growth-oriented environment. Establish performance standards, set measurable goals, and manage team performance in alignment with organizational objectives.
Requirements
- Associate’s degree in accounting, Finance, HR, or related field (or equivalent experience) preferred.
- Bilingual in Spanish and English.
- 7-10 years of payroll experience. Prior experience supervising or mentoring payroll staff preferred.
- Working knowledge of payroll laws, tax regulations, and compliance requirements.
- 5+ years’ experience with payroll and timekeeping systems (e.g., Oracle, ADP, Kronos, or similar) and leading a payroll team.
- Strong leadership and team management skills. Work effectively with Senior/Executive Leadership staff providing timely, accurate and consistent documentation.
Skills Required
- Bilingual in Spanish and English
- 7-10 years of payroll experience
- Working knowledge of payroll laws, tax regulations, and compliance requirements
- 5+ years' experience with payroll and timekeeping systems (e.g., Oracle, ADP, Kronos, or similar) and leading a payroll team
- Associate's degree in Accounting, Finance, HR, or related field (or equivalent experience)
- Prior experience supervising or mentoring payroll staff
- Strong leadership and team management skills; work effectively with senior/executive leadership
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
