Payroll Coordinator Colombia

Mission of this Job:

Ensure the accurate, timely, and fully compliant execution of payroll and all related processes for employees in Colombia, closely adhering to labor, tax, and social security regulations. Own the continuous improvement and digitalization of payroll operations to strengthen efficiency, control, and risk mitigation. Serve as a strategic partner to the business, providing insights, analytics, and authority guidance that enhance decision-making, employee experience, and operational governance.
 

Key Responsibilities:

1. Payroll Execution & Compliance

·       Own the end-to-end payroll process ensuring accuracy, timeliness, and strict compliance with Colombian labor, tax, and social security regulations.

·       Be responsible for statutory payments, mandatory filings, and reporting to government authorities (UGPP, DIAN, MinTrabajo, etc.).

·       Ensure adherence to internal controls, audit requirements, and company policies.

·       Handle sophisticated payroll scenarios including salary integral, variable compensation, expatriates, and special agreements.

2. Process Optimization & Automation

·       Drive continuous improvement initiatives to streamline payroll processes and reduce operational risks.

·       Implement automation, digital tools, and guidelines to increase efficiency, data quality, and payroll visibility.

·       Maintain strong payroll documentation, SOPs, and governance frameworks.

3. Business Partnership & Advisory

·       Act as the subject matter authority for payroll, advising HR, Finance, Legal, and business leaders on regulatory changes and payroll implications.

·       Provide payroll insights, analytics, and trends to support strategic decision-making.

·       Serve as the customer concern point for sophisticated payroll queries.

4. Vendor & Technology Management

·       Oversee relationships with payroll vendors, software providers, and third-party administrators.

·       Ensure service-level agreements (SLAs) are met and drive continuous quality and performance improvements.

·       Lead system updates, integrations, and payroll calendar management.

5. Team Leadership & Capability Building

·       Supervise and mentor payroll specialists, fostering a high-performance, customer focused culture.

·       Develop team capabilities in compliance, analytics, and process excellence.

·       Ensure cross-training and business continuity plans are in place.

6. Reporting, Controls & Audit

·       Ensure accurate payroll reconciliations, variance analyses, and monthly/annual reports for Finance and Corporate.

·       Lead internal and external audits, providing full documentation and ensuring corrective actions are implemented.

·       Maintain robust internal controls to mitigate payroll risks.

7. Employee Experience & Service Delivery

·       Guarantee a positive employee experience through clear, responsive, and high-quality payroll service.

·       Handle sophisticated cases discreetly, maintaining confidentiality and sensitivity.

KPI´s

• Payroll Accuracy and Timelines (accuracy rate 99.8%, Ontime payroll delivery 100%, error resolution average < 48 hours for resolving payroll discrepancies.

• Compliance and Risk Management (compliance score 100%, UGPP/DIAN/MinTrabajo Findings 0 major findings <= 1 minor finding per year, audit performance 100% completion with no critical observations).

• Operational Efficiency & Continuous Improvement (Process Cycle Time Reduction: ≥ 10–20% annual reduction through automation and optimization, Manual Intervention Rate: Reduction year-over-year (target tailored per system maturity); SOP & Documentation Completion: 100% updated and audited annually).

• Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements; System Uptime & Reliability: ≥ 99.5% for payroll systems and Integrations; Issue Customer concern Resolution: ≤ 72-hour closure of vendor-related incidents).

Relationship:

• Collaboration : Employees, People Mangers, HRD, HRBPs ,HR Local, Facilities, Rewards, First point, STP,FC,FP&A

• Internal : Compensation and Benefits (Salud, Dental,Vehículo,funeraria,vida), Payroll Vendro (Dayforce and ITOS), Social Security (EPS,Pensión,Caja y ARL), Michel Page, COPNIA, UGPP.

Skills:

Profile:

• • Deep and updated knowledge of Colombian labor law, tax regulations, social security, UGPP standards, and statutory requirements.

  • Ability to interpret sophisticated regulations and accurately translate them into operational practices.

  • Exceptional ability to identify, prevent, and mitigate payroll risks.

  • Strong focus on internal controls, audit readiness, documentation, and error-free execution.

  • Advanced analytical thinking to interpret payroll data, identify patterns, and resolve discrepancies quickly.

  • Comfortable using metrics to make decisions and drive improvements.

  • Ability to communicate payroll implications clearly to HR, Finance, Legal, and senior leadership.

  • Understands business dynamics and provides proactive insights that support decision-making.

  • Strong people-leadership skills to coach, upskill, and motivate payroll teams.

  • Ability to build a culture of accountability, precision, and service perfection.

  • Strong capability to handle payroll vendors, evaluate performance, and negotiate improvements.

  • Comfortable navigating payroll systems, HRIS platforms, and integrations.

  • Professional in Business Management or Industrial Engineer

  • Master in HR or Administration is desirably and plus

Hard Skills:

• • Knowledge of different areas of human resources (payroll, benefits, hiring, labor relations, compensation).

  • Experience in supplier management.

  • Advanced Excel.

  • Fluent in English.

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  • Power Skills :

  • •  Critical thinking.

    • Critical thinking.

    • Resilience.

    • Analytical skills.

    • Outspoken communication.

    • Collaborator management.

    • Negotiation skills.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so you’re supported in handling your wellbeing and balancing your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We accept diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

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