Payroll Commission Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Payroll Commission Specialist is responsible for the administration of compensation plans in an assigned designated region for originating employees and ensures accurate and timely payroll processing. This role maintains confidentiality, accuracy, and full compliance with both company policy and federal, state, and local laws. The Payroll Commission Specialist is critical to the day-to-day operations of the company, interacting daily with Executive Leaders, Senior Managers, Sales Representatives, Human Resources, Legal, and Accounting teams.
Job Responsibilities:

• Calculate, adjust, and process sales commission for the sales team members in assigned designated region through Loan Vision.

• Calculate retro money owed due to compensation plan changes.

• Inspect automated system output such as commission reports and payroll registers to verify accuracy.

• Maintain all compensation plans for the designated region and ensure that the payout is accurate and up to date.

• Adhere to the compensation plan; understand the exceptions and approvals process.

• Receive and provide proper explanations to phone calls/emails with inquiries from sales team members and managers regarding commission payouts, deductions, and commission calculations.

• Escalate issues to the Senior Payroll Commission Specialist and/or the Payroll Commission Manager as needed.

• Maintain a high level of confidentiality.

Qualifications and Skills:

• Associate’s degree and/or equivalent combination of education/experience.

• 1 – 3 years’ payroll experience, commission payroll processing, a plus.

• FPC or CPP Designation, a plus.

• Experience with Workday, a plus.

• Experience with Microsoft Office Suite and Excel.

• Excellent prioritization and time management skills to meet deadlines.

• Attention to detail when processing high levels of payroll; excellent analytical and problem-solving skills.

• Excellent communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 

Pay Range:

• Hourly Rate: $26.44 - $27.88

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.