With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators gain experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations.
Tldr; Coordinators are expected to do core support work to a high standard. They focus on handling tickets with high quality and according to our CX core competencies. 100% focus on user facing work.
Performance Emphasis: Emphasis on core metrics. Coordinators are expected to learn Payroll expertise and meet individual KPIs. Focus is on deepening product knowledge, providing excellent user experiences, and demonstrating positive Remote behaviours in the role.
Key ResponsibilitiesClient Issue Resolution
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
- Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.
- Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
- Escalate complex cases to senior team members following defined workflows.
- Document issue details and resolution steps clearly.
Customer Communication
- Provide timely updates to customers regarding issue status and resolution timelines.
- Clarify customer questions related to payroll processes or platform functionality in customer understandable terms.
- Maintain professionalism and clarity in all written and verbal communication with customers.
Operational Process Execution
- Follow internal workflows and support documentation to resolve cases consistently.
- Ensure accurate documentation of support tickets and case outcomes.
- Adhere to defined SLAs and operational guidelines.
Learning & Knowledge Development
- Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.
- Build foundational understanding of payroll concepts and processes.
- Learn payroll rules and compliance considerations in supported regions.
- Seek guidance from senior team members when encountering unfamiliar issues.
Practicals
- You'll report to: Manager, Payroll Client Services
- Team: [Payroll] - [Payroll Client Services]
- Direct reports: None
- Location: EMEA
- Start date: As soon as possible
- Interview with recruiter
- Interview with future manager
- Interview with senior manager
- Prior employment verification check
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
Please note we accept applications on an ongoing basis.
Skills Required
- Experience in processing end-to-end Payroll or equivalent experience.
- Hands-on experience processing end-to-end payroll specifically for Germany and/or Switzerland.
- Professional fluency in German.
- Deep understanding of payroll tax regulations and compliance standards within the DACH region.
- Experience in client-facing roles
- Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
Remote (Remote.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Remote (Remote.com) and has not been reviewed or approved by Remote (Remote.com).
-
Fair & Transparent Compensation — Pay is positioned as above-market with a stated 65th-percentile benchmarking approach and structured bands/compa-ratios for adjustments. Compensation equity checks (including role and gender fairness) and inclusion of statutory local allowances are described as part of the approach.
-
Leave & Time Off Breadth — Time-off offerings are described as expansive, including unlimited PTO with a stated minimum, local public holidays, and periodic company-wide self-care days. Asynchronous hours and flexible scheduling are also highlighted as part of the time-off and flexibility experience.
-
Wellbeing & Lifestyle Benefits — Benefits include home office support and equipment, wellness programs, mental-health support, and allowances for learning and professional development. Additional perks like meetups/workations and recognition-style perks are described as part of the total package.
Remote (Remote.com) Insights
What We Do
Talent is everywhere. Opportunity is not. Remote's mission is to create opportunity everywhere, empowering employers to find and hire the best talent, and enabling individuals to build financial and personal freedom. Remote is the all-in-one HR and payroll platform to find, hire, manage, and pay your entire team everywhere. Whether onboarding your first cross-border hire or scaling across continents, Remote delivers enterprise-grade compliance, intuitive design, and dedicated local expertise. With one platform for every contract, payslip, and regulation, Remote helps you grow without borders through our comprehensive set of core solutions including, HRIS, payroll, international employment, contractor management, and more.
.jpg)
