Position Title: HR Assistant
Duration: 3 Months + (Possible Extension)
Pay Rate: $22.93 /hr on W2
Location: Tampa, FL 33607 (Hybrid 3 days a week in office)
Description:
- Responsible for providing administrative support by documenting employee data changes, performance reports and communications.
- Qualifications: Bachelor's Degree
- HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
- The role is more of a high caliber customer service representative and maintaining data versus a typical HR role
- Attention to detail and critical thinking skills are a must
- AA is fine. Customer Service experience preferred. Success Factors experience helpful.
- Manager would like this person to have Service Now experience along with payroll inquiry resolution.
- They don’t need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions.
- Being able to answer payroll inquiries is a must.
What makes a candidate stand out to the manager:
- Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc
- Use of case management software and call management software preferred. They use ServiceNow for Case Management.
- Microsoft Outlook/Teams/Excel experience.
- Looking for at least 5 years of years' experience
- Spanish language skills highly preferred.
Call Center:
o Answer and field all types of calls that come in – provide assistance and/or direction.
Payroll Support:
o Closely partner with Payroll team as it relates to inquiries
o Field employee and HR payroll questions to properly direct them to the right resolution
Day-to-day Support:
o Provide One HR expertise and support to the HR community and employees
o Tuition Reimbursement processing
o Employee Verifications
o Policy Questions & Compliance and Policy Acknowledgements
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Skills Required
- Bachelor’s degree; an Associate degree may also be accepted
- Ability to answer and resolve or appropriately direct payroll inquiries
- Understanding of timekeeping and payroll processes and logic
- Strong attention to detail and critical thinking skills
- At least 5 years of relevant experience
- Customer service and inbound contact center experience
- ServiceNow or other case management software experience
- Call management software experience
- SuccessFactors experience
- Microsoft Outlook, Teams, and Excel experience
- Spanish language skills
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
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