Payroll and Benefits Coordinator

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

One of our company values is "Embrace Differences," and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply, even if they don't think they meet some expectations of the role.

About the role
As the Payroll and Benefits Coordinator, you will report directly to the Senior Total Rewards Associate and play a key role in keeping our People Operations running smoothly while building a strong foundation for your HR career. You’ll gain hands-on experience in payroll preparation, benefits administration, compliance audits, and core HR processes, while also supporting employees directly to ensure a seamless experience. Beyond day-to-day operations, you’ll contribute to People Operations projects that improve how we work, giving you the opportunity to make a real impact from the start.

This is a fully remote role, open to candidates located anywhere in the United States. It’s an exciting opportunity for someone eager to learn, grow, and build a career in People Operations.

Core Areas of Responsibility

Payroll Support

• Assist in preparing and validating payroll to ensure accuracy and timeliness each pay cycle.
• Reconcile payroll data, investigate discrepancies, and escalate issues when necessary.
• Support quarterly and annual reporting, including audits and tax-related documentation.
• Partner with Finance and the People Ops team to ensure alignment between payroll, accounting, and reporting processes.

Benefits & Compliance Support

• Provide first-line support for employee questions regarding health, dental, vision, FSA/HSA, 401(k).
• Assist with benefits enrollments, life event updates, and employer offerings by coordinating with external vendors.
• Conduct audits of benefits data to ensure accuracy in billing, eligibility, and payroll deductions.
• Support compliance activities, including ACA reporting, 401(k) audits, and state/federal requirements.
• Partner with brokers, vendors, and internal stakeholders to research and resolve benefits discrepancies.

People Operations & Employee Support

• Respond to employee inquiries through the People Team ticketing system, ensuring accurate and timely resolution.
• Provide support across a wide range of People Operations workflows—including onboarding, offboarding, and transfers—by ensuring payroll, benefits, and employee data are accurate and up to date.
• This role also offers opportunities to contribute to process improvements and cross-functional projects.
• Maintain accurate employee records and documentation across HRIS, payroll, and benefits platforms.
• Support reporting and data needs by building and maintaining standard People Operations reports, assisting with audits, and ensuring leadership has accurate, timely insights into payroll, benefits, and employee data.

Impact and Success Indicators 

In the first 90 days, you will:

• Learn payroll and benefits processes and begin supporting payroll preparation and validation.
• Respond to employee tickets with accuracy, professionalism, and care.
• Assist with benefits audits and compliance reporting to ensure accuracy and timeliness.
• Provide administrative support across key People Operations processes, ensuring accuracy, consistency, and a positive employee experience.

In the first year, you will:

• Take ownership of recurring payroll and benefits support tasks with increasing independence.
• Build strong relationships with employees and internal partners by providing consistent, high-quality support.
• Contribute to process documentation and improvements that enhance scalability and efficiency.
• Develop a strong foundation in People Operations, preparing you for growth into more advanced roles. 

We’re looking for someone with:

• 0–2 years of experience in HR, payroll, benefits, or administrative support (internships or related experience welcome).
• A self-starter with a go-getter attitude; eager to learn quickly and take on new responsibilities.
• Strong attention to detail, accuracy, and organizational skills.
• Interest in payroll, benefits, and HR operations, with a desire to learn and grow.
• Comfort working with HR systems, Google Suite, and reporting tools.
• Experience with Rippling, Zendesk, Asana, or Jira is a plus. Training will be provided to ensure you feel comfortable working with all our sy
• Strong communication skills and an employee-service mindset.
• Ability to handle sensitive employee data with discretion and integrity.

Compensation & Benefits

The salary range for this full-time, non-exempt role is an hourly compensation of $32.00 - $37.00/hr. The final offer is dependent on qualifications and experience. New hires can reasonably expect an offer between $65,000 and $77,000 on an annualized basis. 

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

Ready to grow your career in HR? Apply today and help shape the employee experience at Two Chairs, where we’re on a mission to transform access to mental health care.
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.