Payor Relations & Enrollment Supervisor

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Supervisor, Payor Relations & Enrollment

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have experience executing and monitoring payor enrollment, credentialing, and revalidation activities across Medicare, Medicaid, and commercial payors, this is a fantastic opportunity to join the global leader in implantable hearing devices! This role offers a hybrid or remote work environment dependent on place of residence.

The Supervisor, Payor Relations & Enrollment is responsible for executing and monitoring payor enrollment, credentialing, and revalidation activities across Medicare, Medicaid, and commercial payors. This role ensures compliance with payor requirements, maintains accurate records, and serves as the primary point of contact for enrollment and credentialing communications. The supervisor resolves payor-related issues, supports internal teams and providers, and drives process improvements to enhance efficiency and accuracy. Additionally, this position provides guidance to staff and collaborates with reimbursement, operations, and compliance teams to align enrollment activities with organizational objectives.

Key Responsibilities

• Execute and monitor all payor enrollment, credentialing, and revalidation activities to maintain compliance and timely processing.
• Maintain accurate and up-to-date records of enrollment status, credentialing documentation, and compliance deadlines.
• Act as the primary liaison with payors for enrollment and credentialing matters, ensuring effective communication and issue resolution.
• Resolve payor-related issues, including coverage updates, application status, and compliance questions, escalating as needed.
• Provide guidance and training to team members on enrollment and credentialing workflows and best practices.
• Collaborate with reimbursement, operations, and compliance teams to align enrollment activities with organizational goals.
• Analyze enrollment and credentialing data to identify trends, monitor performance, and recommend process improvements.
• Support continuous process enhancements to improve efficiency, accuracy, and compliance in payor relations and enrollment.
• Supervise account reconciliation activities for payor-related transactions, ensuring accuracy and timely resolution.
• Ensure team members deliver reimbursement systems support for Brightree and DocuSign, maintaining workflow integrity.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor’s degree in business, healthcare administration, or related field OR equivalent work experience
• 2+ years experience in payor enrollment, credentialing, payor relations, or healthcare operations.
• Experience with Medicare, Medicaid, and commercial payor processes.
• Experience training or mentoring staff.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office Suite.
• Relevant certifications (e.g., Certified Provider Credentialing Specialist, Lean Six Sigma) are preferred.

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $103,000 - $118,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Learn more about what our employees are saying about working at Cochlear:

What makes Cochlear a great place to work?

What excites you most about Cochlear's future?

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Deadline to apply is February 22, 2026