Payor Partnerships, Senior Manager

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Senior Manager, Payor Partnerships is a strategic leader and responsible for driving the growth and success of Equip’s most critical health plan relationships. Reporting to the Director of Payor Partnerships, you will directly manage a high-impact book of business while leading and developing a team Payor Partnership Managers. You are a trusted advisor to health plan executives and a mentor to your team, bridging the gap between high-level contract strategy and day-to-day operational excellence. This role is ideal for a seasoned healthcare leader who thrives on hitting individual growth milestones while simultaneously elevating the performance of a high-functioning team.

Responsibilities

• Be accountable for long term strategy, relationships, and growth of a dedicated book of key health plan partners.

• Lead, mentor, and advocate for a team of Payor Partnership Managers, ensuring they have the tools, training, and strategic guidance to exceed their individual goals.

• Own contract strategy & renewals to optimize partnership structure and success.

• Serve as intermediary to fairly represent health plan interests and needs to Equip business (product feedback, operational design/support, member support, clinical care).

• Accountable for health plan satisfaction, deepening relationships, and & identifying expansion opportunities to new markets, states, and lines of business.

• Produce and deliver high quality, actionable client meeting agendas, presentations and report content, leveraging data and insights to frame comprehensive Equip value proposition.

• Ensure our health plan partners are well positioned for program success by executing a best in class implementation and account management strategy that achieves key program milestones and exceeds expectations.

• Perform other duties as assigned.

Qualifications

• 5+ years of experience in roles of Account/Client Management, Customer Success, and/or Business Development within the Healthcare industry. Strong preference for Behavioral Health experience in working with Managed Care Organizations (MCOs).

• 2+ years of people management experience, with a proven track record of coaching team members to hit performance targets.

• Proven record of growing a book of business sustainably and consistently.

• Experience owning and managing multiple concurrent relationships with a diverse client base while navigating through ambiguity and shifting priorities.

• Strong interpersonal skills, adept at building strong working relationships, understanding roles and responsibilities within complex organizations, and representing the needs of both the Equip team and Payor-Client.

• Key analytical abilities to generate program KPIs and insights both for internal and external stakeholders with an eye towards operational excellence and superior value delivery.

• Strong understanding of the health care landscape, specifically payer and provider focused.

• A passion for living Equip’s mission and values.

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

• Generous parental leave.

Core Benefits:

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

  • Equip pays for a significant percentage of benefits premiums for individuals and families.

• Spring Health, a 100% employer-paid mental health benefit through Guardian.

  • You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!

• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.

• 401K Option!

Work From Home Additional Perks:

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.

• $250/month stipend to use a co-working space.

• Initial work-from-home stipend of up to $500.

  • Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).

• Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].

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