Payor Partnerships Manager

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019 as a fully virtual company, Equip is built on the dedication of highly engaged, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this impact, Equip was honored in 2024 by Forbes as a Next Billion-Dollar Startup, LinkedIn as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business Insider’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date.

The Payor Partnerships Manager will be responsible for revolutionizing health care delivery. The Payor Partnerships Manager serves as a trusted partner for our health plans, reporting into the Senior Director of Client Strategy and working closely across internal teams to manage the day to day client interactions, support internal operation teams and identify areas of improvement/innovation in line with partner goals. The Payor Partnerships Manager will be focused on supporting our health plan partners from implementation through ongoing value delivery and accountable for year over year retention and expansion. The Payor Partnerships Manager will be able to build strong relationships and lead contracting conversations with health plan executives. The Payor Partnerships Manager will serve as the subject matter expert for their client bases’ program delivery strategy, operational customizations, outcome metrics, program KPIs, analytical needs, program trends, and client specific program goals

Responsibilities

• Support multiple health plan partners from implementation through ongoing value delivery
• Serve as intermediary to fairly represent client interests and needs to Equip business (product feedback, operational design/support, member support, clinical care)
• Quarterback day-to-day program delivery, working closely with clinical operations and admissions leadership to deliver on program KPIs
• Execute on payor penetration strategy to identify and maintain referral partners within each health plan
• Accountable for health plan satisfaction, renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization
• Identify areas of opportunity to grow, scale, and optimize Equip program delivery
• Produce and deliver high quality, actionable client meeting agendas, report content, etc.
• Assist in creation of Client Services strategy framework and content library to lay the groundwork for standard, scalable Client Relationships that promote excellence and the Equip values
• Ensure our clients are well positioned for program success by executing a best in class implementation and account management strategy that achieves key program milestones and exceeds expectations
• Perform other duties as assigned. 

Quaiifications

• Bachelor's degree from an accredited institution 
• Previous experience in mental health working with Managed Care Organizations
• Proven experience leading multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes
• Strong interpersonal skills, adept at building strong working relationships, understanding roles and responsibilities within complex organizations, and representing the needs of both the Equip team and Client
• Experience owning and managing multiple concurrent relationships with diverse client base
• Key analytical abilities to generate program KPIs and insights both for internal and external stakeholders with an eye towards operational excellence and superior value delivery
• Strong understanding of health care landscape, specifically payer and provider focused Excitement at the prospect to build the playbooks and then execute on them
• A passion for living our mission and values 

 Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law.