Payoff Specialist II

Summary:

The Specialist, Payoff II is responsible for the processing of payoff request related tasks including but not limited to, processing some aspects of borrower incoming and outgoing correspondence; assist in the generation of payoff related letters and notifications; completing exception report audit reviews; assisting peers and management with day to day operations and complete payoff request process for Customer Care.

Essential Job Functions:

• Reviewing and fulfilling incoming requests for payoff statements using the payoff script and manual payoff needs.
• Create amended payoff statements.
• Create standard and non-standard payoff statements.
• Complete exception report review and audits.
• Complete standard and escalated payoff requests.
• Special payoff related projects.
• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned. 

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Some College/Associates Degree or equivalent from two-year College or Technical School, preferred

• Two (2) to four (4) years related work experience, preferred.

Certificates, Licenses, Registrations: 

None required.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra and geometry.

Writing Skills:

Experience in written communication, including, but not limited to customer correspondence and internal communications.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Customer Service Relationships:

Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.

Work Complexity:

Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied. Problems and issues faced are general, and require interpretation and some analysis of FFOC’s  policies and procedures to understand and resolve.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.