As a Vice President, Product Manager on the Payments Value-Added Services Platform team, you will own a core product area within our Value-Added Services portfolio, which includes network tokenization, account updater, acquirer tokenization, and consumer profiles. These capabilities simplify credential management and improve authorization performance for clients. You will make real decisions on products that run in production and support material transaction volume today – refining APIs, strengthening client onboarding, driving authorization uplift, and running incident response.
In parallel, you will partner with the product team and stakeholders across the organization to shape and deliver our next-generation payment credential platform, designed for simpler integration, self-service onboarding, and measurable client outcomes. It will serve as a long-term foundation for JPMorganChase merchant payments, and you will be at the center of defining it.
You will partner with product teams across the organization, engineering, our card network partners, compliance, sales and relationship managers, and clients directly. This is both an operate-and-scale role and a build-the-next-generation role.
In your first year, you will take ownership of your product area's roadmap and delivery, and lead a major workstream of the next-generation platform through delivery.
- Own product strategy, roadmap, and delivery for a defined product area within the Payments VAS portfolio, spanning in-market products and next-generation platform build
- Operate in-market tokenization and credential-management products – APIs, client onboarding, operational cadence, incident response, and continuous improvement for existing and new clients
- Partner with senior product leadership on shaping the next-generation payment credential platform and lead one of its delivery workstreams
- Define and ship RESTful APIs, webhooks, event streams, and SDKs that enterprise merchants and internal product teams build on; make developer experience a first-class product outcome
- Collaborate with engineering team on technical architecture, acceptance criteria, release planning, production readiness, and incident postmortems – representing the voice of the client in platform decisions
- Partner with card networks on tokenization standards and program requirements
- Drive measurable business outcomes (e.g. authorization performance uplift, token conversion rate, payment cost outcomes) and tie product decisions to those outcomes with data
- Communicate progress, priorities, and trade-offs to senior leadership through portfolio steering, executive readouts, and client-facing business reviews
- 5+ years of product management experience, including 3+ years building or operating payments, fintech, or financial infrastructure products
- Hands-on experience building and operating API-first products at scale: RESTful APIs, webhooks, async event streams, versioning strategy, backward compatibility, and developer-facing documentation
- Experience shipping platform products that other teams, external developers, or clients integrate with
- Proven ability to lead technical product decisions in direct partnership with engineering teams; comfort reading and shaping technical designs
- Proven ability to influence and align cross-functional partners (engineering, risk, compliance, sales, operations) in a matrix organization
- Strong analytical and systems-thinking skills; comfortable with data analysis, SQL, dashboards, and interpreting production telemetry
- Excellent written and verbal communication, including experience presenting to executive audiences and representing a product perspective in cross-functional forums
- Bachelor's degree or equivalent practical experience
- Some Travel Required
- Demonstrated prior experience working in a highly matrixed, complex organization
- Deep working knowledge of card payments – authorization, clearing, settlement, dispute flows, token lifecycle, and PCI data handling
- Experience working with payment integrators, payment orchestration services, or payment credential vault providers, whether as a user, partner, or builder
- Working knowledge of industry tokenization standards and the regulatory landscape governing card payments and consumer payment data
- Experience with large enterprise merchant, payment facilitator, or marketplace integrations
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of product management experience, including 3+ years building or operating payments, fintech, or financial infrastructure products
- Hands-on experience building and operating API-first products at scale, including RESTful APIs, webhooks, asynchronous event streams, versioning, backward compatibility, and developer documentation
- Experience shipping platform products integrated by internal teams, external developers, or clients
- Ability to lead technical product decisions in partnership with engineering teams and shape technical designs
- Ability to influence and align engineering, risk, compliance, sales, and operations partners in a matrix organization
- Strong analytical and systems-thinking skills, including data analysis, SQL, dashboards, and production telemetry
- Excellent written and verbal communication, including executive presentations and cross-functional product forums
- Bachelor's degree or equivalent practical experience
- Prior experience working in a highly matrixed, complex organization
- Deep knowledge of card payments, including authorization, clearing, settlement, disputes, token lifecycle, and PCI data handling
- Experience with payment integrators, payment orchestration services, or payment credential vault providers
- Working knowledge of industry tokenization standards and regulations governing card payments and consumer payment data
- Experience with large enterprise merchant, payment facilitator, or marketplace integrations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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