Payments Team Leader (Casino)

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Job Summary:

We are seeking a highly motivated and experienced Payments Team Lead to join our dynamic casino operations team. The Payments Team Lead will oversee and manage all payment-related processes, ensuring seamless and efficient transactions for our customers. This role requires a strong understanding of casino payment systems, industry best practices, and regulatory compliance. The ideal candidate will demonstrate excellent leadership and problem-solving skills, managing a team to ensure that payments are processed smoothly, securely, and in a timely manner. The Payments Team Lead will collaborate with various departments, identify payment process optimizations, and maintain a high level of customer satisfaction.

Key Responsibilities:

• Managing, leading, training, and developing team members to consistently enhance individual skills and achieve overall objectives
• Managing the day-to-day operations of the Payments Team.
• Performing consistent coaching and performance management of the team members
• Creating and plotting team schedules and performing resource management
• Monitoring the activities to ensure all service levels committed are achieved.
• Collaborate with other departments to ensure alignment with the overall business strategy.
• Ensure compliance with all internal policies.
• Prepare and present reports on team performance and trends to senior management.

Qualifications:

• Leadership experience of at least 6 months
• Proven experience in payment processing within the casino or gaming industry.
• Strong understanding of payment gateways, fraud prevention, and regulatory compliance.
• Familiarity with industry-standard payment systems, tools, and technologies.
• Excellent communication and organizational abilities.
• Ability to strategize and execute plans efficiently.

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.