FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.
Responsibilities:
- Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
- Update the CRM and Platform systems with relevant information
- Communicate with the Back Office Manager if any issues arise
- Help to perform a timely investigation of any client requests/complaints
- Assist Onboarding/Support teams in replying to client queries
- Work with the Compliance and Risk teams on specific client cases when necessary
- Conciliate with customers and service providers on payment issues via different channels
- Other ad-hoc duties as per management’s request
Candidate Profile:
- Around 1 year of experience in payments, transactions, or a similar financial operations role
- Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
- Previous experience communicating with clients is a plus
- A team player with excellent communication skills
- Excellent written and spoken English
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)
Skills Required
- Around 1 year of experience in payments, transactions, or a similar financial operations role
- Computer literacy and excellent working knowledge of Microsoft Office, particularly Excel
- Excellent written and spoken English
- Ability to work rotating shifts Monday through Friday, 6:00 AM–3:00 PM and 7:00 AM–4:00 PM UTC+8
- Previous customer support experience
- Experience in forex, CFDs, or the wider financial services industry
- Excellent communication skills and ability to work as part of a team
- Willingness to learn and adapt in a fast-paced environment
What We Do
FP Markets is an online Forex and CFD provider which was founded in Australia in 2005. We offer traders access to CFDs across Forex, Indices, Commodities, Stocks, Bond, ETFs & Digital Currencies on consistently tighter spreads in unparalleled trading conditions. FP Markets is a multi-regulated broker and holder of ASIC, CySEC, FSA, FSCA, FSC licenses. Please refer to www.fpmarkets.com for more information about our group entities. This information is not intended for distribution to/use by any person in any country where such distribution/use would be contrary to local laws.
