The Role
The Payments Settlement Operations Manager oversees payment settlement processes, ensures compliance, optimizes operations, and leads a team while collaborating with various departments.
Summary Generated by Built In
About Versapay 🚀
Versapay turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!
We are seeking a detail-oriented and strategic Payments Settlement Operations Manager to lead and optimize our payment settlement processes. This role is critical to ensure the accuracy, timeliness, and compliance of all payment-related operations, including ACH, wire transfers, card transactions, and dispute resolution. The ideal candidate will bring a strong background in financial operations, automation, and cross-functional leadership.
To help us get to know you better, please include a short paragraph in your application explaining why you're interested in joining Versapay and what excites you about this opportunity.
Key Responsibilities:
- Settlement Oversight
- Manage and audit daily settlement operations across ACH, wire, card, and alternative payment methods.
- Monitor and resolve exceptions, rejects, and discrepancies in payment processing.
- Ensure accurate posting of returned items and alignment with invoice reconciliation.
- Reconciliation & Discrepancy Resolution
- Reconcile daily transactions and investigate discrepancies.
- Escalate unresolved issues and coordinate with internal and external stakeholders.
- Process Optimization
- Lead automation initiatives to reduce manual intervention and improve operational efficiency.
- Collaborate with Product and Engineering teams to enhance payment workflows and system capabilities.
- Reporting & Analysis
- Prepare and analyze reports on payment activities and settlement performance.
- Identify trends and recommend process improvements.
- Compliance & Risk Management
- Ensure adherence to internal controls, regulatory requirements, and audit standards.
- Serve as the escalation point for payment-related issues and partner with Legal and Compliance teams as needed.
- Team Leadership
- Supervise and mentor a team of settlement analysts and specialists.
- Conduct performance reviews, set KPIs, and foster a culture of continuous improvement.
- Cross-Functional Collaboration
- Partner with Finance, Accounting, Customer Support, and external vendors (e.g., Telecheck, Fiserv, Worldpay) to ensure seamless operations.
- Provide strategic input on new payment products and services.
Qualifications:
- Bachelor’s degree in quantitative discipline such as Finance, Accounting, Engineering, Mathematics or related fields.
- 5+ years of experience in payment operations, with at least 2 years in a managerial role.
- Strong understanding of settlement systems, ACH processing, and dispute resolution.
- Experience with automation tools and ERP/payment platforms.
- Excellent communication, analytical, and leadership skills.
Preferred Skills:
- Familiarity with payment processing platforms and settlement automation tools (e.g., Aurum Solutions, AutoRek, or similar).
- Experience in scaling operations in high-growth environments.
- Knowledge of current and emerging payment technologies.
#LI-Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Top Skills
Ach
Aurum Solutions
Automation Tools
Autorek
Card Transactions
Erp/Payment Platforms
Wire Transfers
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The Company
What We Do
Versapay is focused on changing the way companies do business together by offering Customer-Centric Order-to-Cash solutions for mid-market and enterprise businesses. We help our clients offer a superior customer experience, enabling CFOs to accelerate cash conversion, reduce costs, and eliminate paper, checks and manual business processes. Based in Toronto with offices in Atlanta, Cleveland, Baltimore and Las Vegas, Versapay is owned by Great Hill Partners, a Boston-based technology investment firm.
