Payments Risk & Compliance Business Analyst @ING Hubs RO

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

                       At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

The PSS is responsible for providing standardized payments and settlements services around to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our nine services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the ‘Risk & Compliance’ Customer Journey Expert comes in.

The PSS Product team delivers according to the ambitions of the Payment & Settlement Services (PSS) related to payment products as International Payments (TIP), Domestic Payments and Single European Payments Area (SEPA) payment services.

The Business Analyst Risk & Compliance has a pivotal role in managing the risk of our services, keeping us safe and secure, and keeping our risk scores within the boundaries set.

The Business Analyst Risk and Compliance translates new regulations to deliverables on our International Payments service roadmap in alignment with other services in PSS, presenting our services towards internal parties and delivering a compliant and state of the art service towards service recipients

You are based in a Service team of Customer Journey Experts, including a Senior Service Owner and other Service Owners. The service team is the spider in the web, working with Product Area Lead, Product Lead, Country representatives, Squad Masters and various Head Office teams like 1st Line Risk, Compliance, Legal and Finance.

Your day to day

There are two main sets of activities in your new role

Deliver the service at country level:

• You support country service intake process
• You monitor the performance, process control standards and incidents
• You create service reports to ING Countries / ‘service recipients’
• You support the Senior Service Owner with management reporting

Continuously monitor and improve the overall service:

• You realize the business case and benefit tracking
• You realize risk assessment process for service improvements
• You support improvement of internal- and external supplier management
• You support Product Area Lead and Product Lead with management reporting

What you’ll bring to the team

• Experience to explain complex issues in an easy way and get people on board  
• Experience with Risk, Regulatory, Compliance processes 
• Experience with Risk framework and managing risks on payment services
• Experience with product- and service management and processes 
• Experience with working with near/offshore teams is an advantage 
• Strong analytical skills and an eye for detail 
• Bachelor / Master’s degree 
• An excellent level of English