The Payments Product Manager role is an intermediate level position responsible for the managing the Payments business for the GCC markets (ex UAE The role focuses on the strategic development, commercialization, and management of innovative payment products across key GCC markets. It requires an analytical and proactive individual to drive product development, analyse financial performance, gather market insights, and ensure regulatory compliance, all while collaborating with various teams. The role will be based in Dubai and will report into the MEP Payments Head.
Responsibilities:
Assess relevant customer, competitor, and industry insights to help define strategies to improve client experience and revenue growth
Provide insight and recommendations on innovative product development, product targeting, and segmentation strategies as well as oversee aspects of product development life cycle management including market demands, technology trends, and the competitive field
Work on delivering regulatory projects within tight timelines
Provide insight and execute on core marketing disciplines such as product development, price, promotions, platform and pillars, launching, and marketing to improve client experience and portfolio growth
Oversee product financial performance including identifying opportunities and gaps, and developing business strategies
Work with Operations and Technology on new product development and process improvements
Participate in financial planning and monitoring for strategic priorities and initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-4 years of relevant experience
Experience within the GCC markets is an added advantage
Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
Demonstrated knowledge of product development, financial analysis, and product management
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Demonstrated analytical and influencing skills
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor’s degree/University degree or equivalent experience
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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- 2-4 years of relevant experience
- Experience within the GCC markets is an added advantage
- Demonstrated experience driving business innovation and data analytics
- Demonstrated knowledge of product development and financial analysis
- Bachelor's degree or equivalent experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
