Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is redefining the world's approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people a year and furthers our mission to create a world where anyone can belong anywhere.
To power the global Airbnb community, we are building a world-class payments platform - one that currently supports 191 countries, 63 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace.
The Difference You Will Make:
We are seeking a Manager to lead every aspect of payments partnerships and related tasks across the partner life cycle including payments subject matter expertise, partner relationship management, business development, incident management, network compliance, and cross-functional collaboration for Pay-ins and Networks.
A Typical Day:
- Payments Subject Matter Expert
- Serve as a subject matter expert on global payments (Card Networks, Acquirers, Processors, Payment Methods);
- Analyze and understand Airbnb’s total cost of payments including the composition of costs. Lead payment auth improvement and performance initiatives across various Airbnb markets
- Work with analytics, finance, and operations teams to provide actionable insights and performance reports.
- Develop strategies to drive strategic outcomes with partners within the payments ecosystem (banks, networks, processors, fintechs etc) to support processing needs, drive user acquisition and new bookings, and lower payments processing costs
- Maintain a strong working knowledge of card network rules (e.g. Visa, Mastercard, Amex, Discover) and ensure partner compliance with those standards.
- Partner Relationship Management
- Manage day-to-day relationships with a portfolio of payment partners (e.g. payment processors, acquirers, networks, PSPs).
- Serve as the primary liaison for partner communications, ensuring alignment on operational and strategic goals.
- Support regular business reviews with partners, including performance updates, issue tracking, and roadmap discussions.
- Escalate and coordinate resolution of partner issues by working cross-functionally with internal teams (e.g. platform product, operations, customer support, etc.).
- Business Development Support
- Identify opportunities to expand or enhance payment capabilities through new or existing partnerships.
- Contribute to market research and partner assessments to support decision-making around new integrations or services.
- Lead negotiations and execution of commercial agreements in collaboration with senior stakeholders and legal teams.
- Monitor industry trends and competitor partnerships to inform internal strategy.
- Incident Management Partner Coordination
- Lead partner coordination during operational incidents, service disruptions, or degraded performance.
- Partner alongside technical and operational teams to perform root cause analysis and define preventive actions, particularly where there are partner implications.
- Cross-Functional Collaboration
- Act as the connector between external partners and internal stakeholders across product, engineering, finance, and operations.
- Provide partner insights to influence product development and operational planning.
- Participate in cross-functional projects to launch new payment features, geographies, or customer experiences.
Your Expertise:
- 10+ years of experience in Payments Industry with specific focus on partnerships, product or consulting
- Experience in integrating large scale processing platforms and global payment methods
- Knowledge of card and non-card payments ecosystem
- Proven analytical skills, particularly in the realm of payments cost drivers and approval optimization
- History of interacting with stakeholders across the payments value chain, including issuers, acquirers, networks, fraud and risk management providers
- Comfortable driving partner discussions and negotiations to drive payments economics and product performance
- Excellent communication skills and attention to detail, and ability to communicate complex details simply
- Detail-oriented with great organizational skills, and highly analytical, but also comfortable with ambiguity
- Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Top Skills
What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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