Payments Optimization Analyst

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE

As a Payments Optimization Analyst, reporting to the Senior Payments Manager, you will play a pivotal role in improving payment processing efficiency, positively impacting both the customer experience and the company's profitability. By leveraging data-driven insights, you'll analyse payment data, identify optimization opportunities, and collaborate across teams to implement strategies that lower costs, increase approval rates, and enhance customer satisfaction.

What You'll Do:

• Analyse payment processing workflows to detect inefficiencies, bottlenecks, and areas for improvement.
• Identify opportunities to optimise payment routing to reduce costs and improve approval rates.
• Work with large datasets related to payment transactions, identifying trends, patterns, and anomalies that affect payment performance.
• Create reports and dashboards to monitor key performance indicators (KPIs) such as success rates, transaction costs, and customer payment preferences.
• Build models to forecast the financial implications of various payment optimization strategies.
• Provide actionable insights and recommendations to management on payment optimization initiatives and their impact on business outcomes.
• Conduct A/B testing on payment gateways, methods, and new technologies to find the best solutions for the business.

Who You Are:

• Bachelor’s degree in Engineering, Mathematics, Statistics, Finance, Economics, or a related field.
• 3+ years of experience in data or business analytics, ideally within payments, fintech, or e-commerce sectors.
• Proficiency in SQL (SQL Server, BigQuery, or similar platforms).
• Experience with data visualisation tools like Looker, Power BI, Tableau, or similar.
• Strong analytical and problem-solving skills, with the ability to transform data into actionable insights and business strategies.
• High attention to detail with a focus on accuracy.
• Excellent communication and presentation skills, capable of explaining complex concepts to both technical and non-technical stakeholders.
• Advanced proficiency in English, both written and spoken.

Rewards & Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

Equal Opportunities Statement

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.