Payments Operations & Fraud Analyst

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.

We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

ABOUT THE JOB

As our Senior Payments Operations & Fraud Analyst, you'll be the first dedicated owner of payments operations and fraud at Blackbird. You'll own end-to-end visibility into how money moves across consumer payments, payouts, and $FLY rewards, while defining our risk management strategy and operations. You'll build our ops and fraud tooling from the ground up alongside engineering, evaluating ways to scale as we grow.

RESPONSIBILITIES

Payments Operations

• Ensure money moves reliably across every flow; develop the monitoring and alerting protocols that enables scalable business operations

• Lead triage and resolution of consumer and restaurant payment issues, with clear SLAs by category and a high bar for response quality

• Define and own all operational payment workflows for customers and partners

Fraud & Risk

• Own the strategy and implementation of how Blackbird manages and addresses risk exposure across the business

• Lead investigation and analysis of emerging risk areas; partner with Operations and Product to ship durable solutions

• Define, build, and operate a scalable account integrity program that protects customers and keeps the platform trusted

Tooling & Systematic Improvement

• Partner with engineering to build our risk management platform; evaluate third-party platforms as we scale

• Build a feedback loop from operations into product and engineering, ensuring repeat issues become scalable fixes

• Establish operations as the first responder for payment and risk issues and develop clear standardized procedures for complex issues

REQUIREMENTS

- 4-7 years in payments operations, fraud operations, or risk analytics at a fintech, payments company, or marketplace

- Deep familiarity with dispute and chargeback lifecycles, ACH return codes, and fraud typologies

- SQL fluency; you pull your own data and bring evidence to every recommendation

- Clear, concise written communication; you can summarize an incident in three sentences for an exec audience

- High ownership and bias toward systematic fixes over one-off heroics

NICE TO HAVES

- Experience standing up a payments ops or fraud function from scratch

- Exposure to restaurant payments, hospitality tech, or two-sided marketplaces

- Working knowledge of Nacha rules and return rate thresholds

- Familiarity with processor dashboards (Stripe, Adyen, or similar) and payout infrastructure (Bill.com)

PAY TRANSPARENCY NOTICE & BENEFITS

Depending on your work location and experience the target annual salary for this position can range from: $120,000-$150,000 USD. Disclosure in accordance with New York City's Pay Transparency Law.

Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks, subject to applicable taxes and based on eligibility.

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.

Join us and find out what the best work of your career could look like here at Blackbird.