Business Operations Analyst III

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
The Payments Operations Team ensures financial continuity and a premium payment experience for DISH, Sling, and Boost Mobile customers through sophisticated analysis and AI-driven automation. This role solves the complex challenges of managing high-volume transaction lifecycles, including chargebacks and fraud, while maintaining seamless operational flows across the enterprise. By identifying root causes for account exceptions and driving enterprise-level process improvements, the analyst protects revenue and enhances sales efficiency across all payment channels.
What Success Looks Like (Objectives)

• Ensure end-to-end payment continuity and accuracy through expert oversight of operational flows and enterprise releases
• Leverage data-driven insights to mitigate account exceptions and root causes, directly contributing to departmental OKRs for operational excellence
• Drive revenue growth by optimizing payment KPIs and channel performance through comprehensive performance analysis
• Identify and implement process automation opportunities using AI initiatives to streamline high-volume refund and chargeback workflows
• Maintain rigorous compliance and ethical standards through proactive auditing and monitoring of account-level exceptions

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Critical experience in analytical reporting and data interpretation to resolve complex business problems and establish actionable facts
• Advanced proficiency in manipulating large datasets via Microsoft Excel and Google Sheets to model financial trends and operational performance
• AI literacy and the ability to apply machine learning concepts to automate manual reporting and detect anomalies in payment patterns
• Exceptional communication skills to translate intricate technical concepts into clear recommendations for enterprise leadership
• Proven ability to navigate fast-paced environments, managing multiple high-priority workstreams independently and collaboratively
• Strategic thinking focused on customer/vendor payment ecosystems, ecommerce trends, and fraud prevention strategies

Additional Qualifications

• Technical proficiency in SQL or Python for advanced data querying and scripting
• Subject matter expertise in Ecommerce payment lifecycles, including fraud management and chargeback resolution

Minimum Requirements

• Minimum Education: Bachelor's Degree in Accounting, Business Administration, Economics, Finance, or a related field (or equivalent combination of education and experience)
• Minimum Experience: 4 years of experience in analytical reporting and data analysis
• Required Technical Skills: Must have at least 4 years of experience with:
  
  • Advanced Microsoft Excel and Google Sheets (Pivot Tables, complex functions)
  • Operational trend analysis and root cause detection
  • Payment KPI management and performance reporting

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )