Payments Merchant Services - Relationship Manager - Executive Director

Job Description
Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.
As a Relationship Manager in Merchant Services, you will manage a strategic portfolio of large, complex retail clients with a mix of card present, in app, and web transactions; driving payments optimization strategies as well as overseeing their day-to-day support needs, increasing revenue through the cross-selling of products and services, establishing and maintaining strong relationships with key decision-makers, and providing consultancy to portfolio clients.
Job responsibilities

• Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts and sales activity needed to meet retention and sales goals.
• Manages the assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.
• Provides thought leadership, proactive insights and consultation on payments optimization strategies to clients within the portfolio, and identifies opportunities for JPMorgan Payments collaboration to deliver the full value of the firm.
• Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods and works with clients to minimize their costs in this area.
• Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
• Develops and implements educational programs designed to improve client's transaction processing performance.
• Works with internal departments to ensure a high level of support for the client.
• Manages communications with lines of business partners to ensure a unified account management strategy with client base.
• Identifies and implements processes to reduce operating expense.

Required qualifications, capabilities, and skills

• Minimum of 8 years of relationship management, sales or contract negotiation experience
• Demonstrated ability to think strategically, deliver tactically
• Ability to collaborate and influence across multiple stakeholder groups internally and at client
• Knowledge of payment processing industry, acquiring and/or merchant services
• Experience working with executives/C-suite in large, Fortune 500 companies
• Knowledge of computer software systems including word processing, spreadsheets and databases
• Strong communication skills, both verbal and written
• Strong time-management skills; ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadline s
• Must be able to travel nationally up to 30% annually

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.