With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
- To provide technical support to clients and staff dealing with clients on the handling of Payments for Absa Bank Mauritius Limited.- Ensure that payments are processed within SLA's and cut off times
- Create relevant management information for the payments process
Job Description
Strategy Development & Execution PlanRe-engineer processes where necessary to ensure efficiency and alignment with strategy.
Recommend where necessary, upgraded equipment to support the business as volumes and sophistication increase in line with the strategic plan.
Manage and develop system solutions, ensuring that all internal controls are maintained in line with Croup Operating standards, procedures and policies.
Maintain and update BCM plans in line with business strategy.
Provide excellent service to internal and external customers.
Achieving Business Performance
Champion a culture of operational and customer service excellence and drive teams to deliver excellent performance standards.
Manage the performance of the teams and ensure that they meet or exceed agreed service levels ( both internal and external) take ownership of overall service performance and accuracy levels.
Own and manage the customer complaints end to end process ensuring the provision of seamless world class customer service.
Comply with operational risk and KYC standards in respect of protecting people, customers, assets and the organization.
Create a robust control environment.
Ensure team members are in compliance within the control environment.
ldentify improvements to processes and procedures that will improve operational.
Effectiveness and champion these improvements, within agreed guidelines.
Monitor Service Level Agreements between the Centre and business areas supported/services by the Centre.
Ensure cutoff times and SLA's are met i.e. payments are processed within cut off times and SLA's.
Maintain a robust control environment and ensure adherence to policies and procedures.
Ensure adherence to statutory legal and group requirements.
lmplement plans to rectify deficiencies in operational service.
Ensure effective resolution of operational issues raised.
ln the way you lead on a daily basis, be a role model for your people, do things whole enthusiasm embracing change as a way of working
Create an empowering environment for your people encouraging individual ownership.
Ensure adherence to Exchange Control rules and regulations and proper implementation of central bank directives to avoid operational risk.
Work in partnership with Retail, Corporate and Investment bank to meet and exceed customer expectations
Ensure the production of all related daily Ml for Payments.
Ensure the production of related returns for statutory purposes with appropriate authorizations being provided prior to release.
Design and develop reports using applications to complement business requirements and business development initiatives.
Ad-hoc project work or specific initiatives as required by the Business.
Manage direct staff activity on a day-to-day basis and actively resource workflow requirements.
Support the identified training requirements for self and team, managing personnel development, recommending attachments and monltoring staff progress agalnst appropriate measures.
Supervise and motivate staff to create team spirit and ensure quality support and service to all clients.
Provide guidance in respect of work related issues with particular emphasis on developing staff knowledge in adapting to system technology and new operating procedures.
Motivate and drive sharing of best practice.
Perform regular performance reviews of all staff under management and provide quality feedback on learning and development needs.
Ensure all staff are trained and versed where necessary, on system security, key functionality, standard reporting and report design, daily maintenance, end-of-day processing and backup requirements.
Pursues their own development to ensure the growth of themselves and the team.
Responsible to ensure that policies, processes and procedures are understood, embedded and fully adhered to by all team members.
Coach, support and train team members to raise awareness on operational risks, and provide guidance around control procedures and compliance standards.
Keep abreast of changes in business environment, group policies, and local market conditions which could have a direct bearing on change to procedures or reporting requirements, and incorporate any corresponding changes to team processing activities.
Review Audit findings, risk events and ensure all findings are closed within agreed timescale.
Ensure that snap checks are carried out on a monthly basis.
Own and periodically review RCA such that all new/reviewed processes are always updated in the RCA and the risks tested accordingly.
Own, manage and test the Business Continuity Management plan for the department.
Raise any issues which came up during periodic testing.
Ensure that incidents reports are raised in a timely manner on OPUS system and that the appropriate escalation takes place.
Critically review the processes for the department from a productivity and risk point of view.
ldentify any areas for improvement and recommend process changes through the appropriate channels.
Ensure Quality Assurance on work done for accuracy and completeness is actioned and any failures or discrepancies followed up until resolution.
Comply with all policies and procedures required by the Bank.
Own the requirement for Operational Risk Management for the department.
Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Requirements Framework and lnternal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.
Leadership and people management skills
Ability to influencing all levels of staff and manaqement
Strong and well defined leadership qualities- visionary, honest & open, personal integrity, role model
A sound technical appreciation of the end-to-end payments process
Ability to challenge at all levels Risk Management
Ability to provide and receive coaching and feedback
Presentation skills
Project Management
Comprehensive knowledge and practical experience of Payments & overall systems and operational processes.
Thorough comprehension of controls, compliance and ethical standards both at dealing and operational support level.
Product knowledge and immediate implications/ impact to business (i.e. risks and accounting).
Practical experience of current systems & future systems and their impact on delivery and operational working practices.
ln-depth understanding of regulatory reporting requirements.
Knowledge of the Group lnternal Audit function.
Experience of developing and/ or delivering training.
Preferred: Degree with 7 years relevant work experience with minimum 5 years at managerial level or Masters with 5 years experience or equivalent of 10 years bank related experience.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
