Payments Incident Associate

Job Description
Job Summary
Your role is integral as you will be part of the first line of defense for payments. The bank operates a 24/7 service, as such the role is part of a global incident management team that supports 24/7, 365-day global activity. Incidents are any business disruption, application, or Clearing House/ Agent Bank outage. You will be part of team that looks to mitigate and bring the business out of an incident as quickly as possible. The global team works to a follow-Sun Model, which includes weekends.
As an Incident Manager in the Payments organizations, you will be empowered to lead, manage, and contribute significantly to the success of the team including cross line of business partners.
Job responsibilities:

• Coordinate the business response to Payments impacting incidents, including escalation, communication, and invocation of contingency.
• Assist in the management, coordination and approval process for currency settlement extensions with Central Clearing Houses across the major Markets
• Communicating to stakeholders of the business risk during and post incidents
• Coordinate and manage the execution of appropriate actions to recover business services as quickly as possible.
• Contribute and develop senior level reporting and presentations.
• Develop and conduct impact analysis and drivers for improvement.
• Manage Playbooks that outline how to mitigate Payment's business disruption.
• Stakeholder management both during incidents and as part of the planning for disruption.
• Identification of opportunities for strategic improvement and innovation

Preferred qualifications, capabilities, and skills:

• Knowledge of industry Incident management frameworks such as Information Technology Infrastructure library (ITIL) or equivalent in problem management.
• After training, this is a hybrid position that requires the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.