Payments Gateway and Acquiring Product Manager

Transact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life. To learn more about our products, please visit our website located here:

Transact | One Connected Experience (transactcampus.com)

We are currently searching for qualified candidates for Payments Gateway and Acquiring Product Manager. Please see the details for the position below.

Title: Payments Gateway and Acquiring Product Manager

Location: Remote within the US

Key Responsibilities:

• Product Strategy & Roadmap:
• Define and execute the product strategy and roadmap for the payments for all of Transacts gateway and acquiring services.
• Prioritize features, enhancements, and product innovations based on business objectives, customer feedback, and market trends.
• Align product development with business goals and regulatory requirements.
  
• Market Research & Analysis:
• Conduct market research to identify emerging trends, customer needs, and competitive insights.
• Understand industry standards for payments, including PCI compliance, 3DS, SCA, tokenization, and fraud prevention mechanisms.
  
• Cross-Functional Collaboration:
• Work closely with engineering, design, operations, and sales teams to deliver high-quality payment products.
• Collaborate with external partners, including financial institutions, processors, and third-party providers to integrate new services and features.
• Act as the key liaison between technical and non-technical stakeholders to ensure product vision alignment.
  
• Customer Experience & Support:
• Monitor and optimize the end-to-end payment experience for users, improving authorization rates, reducing failure rates, and ensuring a smooth transaction process.
• Collaborate with customer support teams to address issues and improve the overall customer experience.
  
• Data-Driven Decisions:
• Leverage data analytics to track product performance, user engagement, and transaction success rates.
• Implement A/B testing and other experimentation methods to validate product hypotheses and make data-driven decisions.
  
• Compliance & Risk Management:
• Ensure the payment gateway complies with regulatory and security standards.
• Identify potential risks in the payment process and work with the risk and compliance teams to mitigate them.

Qualifications:

• Education & Experience:
• Bachelor’s degree in Business, Engineering, Computer Science, or related field.
• 5+ years of product management experience in payments, fintech, or e-commerce.
• Proven experience with payment gateway systems, payment processing, acquiring and issuing, and card brands.
• Familiarity with API-driven platforms and third-party integrations in the payments space.
• Experience with payment facilitation model and acquiring services.
  
• Skills:
• Strong understanding of payment protocols (e.g., PCI DSS, 3DS, SCA, etc.).
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical skills with experience in data-driven decision-making.
• Experience with Agile methodologies and tools such as Jira, Aha! or similar platforms.

Preferred Qualifications:

• Experience with acquiring platforms such as Global, Worldpay, FISERV, etc.
• Knowledge of emerging payment technologies such as alternative payments and digital wallets.
• Technical background in software development, APIs, and system architecture.
• Experience with Higher Education a plus.

Benefits:

• Competitive salary and benefits
• Comprehensive health, dental, and vision insurance
• Flexible working hours and remote work options
• Opportunities for professional growth and development
• Unlimited time off and paid parental leave

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

For more information on other job opportunities and our amazing culture, check us out at transactcampus.com