Payments-Digital & Design-Access Product Executive Director

Posted 4 Days Ago
Be an Early Applicant
2 Locations
Hybrid
Senior level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Leads the strategy, roadmap, governance, development, and growth of digital access products within global payments. Oversees product lifecycle execution, risk, budgeting, adoption, reliability, and performance while influencing senior stakeholders across complex global organizations. Identifies market opportunities, drives customer-centric innovation, manages complex initiatives, and coaches product teams on research, prototyping, delivery, and adoption practices.
Summary Generated by Built In
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
 
As a Product Director in Global Payments, you drive innovation through the development of products and features that delight customers and transforms the payments landscape. You leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your leadership inspires cross-functional teams to create groundbreaking solutions that address customer needs, while ensuring robust governance and disciplined project management throughout the product lifecycle.

 
Job responsibilities
  • Hands-on management of the product roadmap, development, execution, risk management, and business growth targets, for Access experiences using data to support decision making
  • Leads the product lifecycle adherence through budgeting, planning, execution, and future development by continuously monitoring business targets such as cost, features adoption, and reliability to support growth
  • Influences and manages global senior stakeholders across the payments ecosystem, driving change and alignment in complex matrixed organizations
  • Establishes and maintains strong product governance frameworks, staying in the details to ensure compliance with internal and external processes across teams 
  • Drive successful delivery of complex product initiatives using best-in-class project management methodologies, ensuring projects are delivered on time, within scope, and on budget
  • Owns product performance and is accountable for investing in enhancements to achieve business objectives
  • Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation, particularly in payments and cash management 
  • Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Required qualifications, capabilities, and skills
  • 8+ years of experience or equivalent expertise delivering products, projects, or technology applications with a strong focus on payments and transaction banking
  • Knowledge of Payments and Transaction Banking industries
  • Knowledge of the product development life cycle, technical design, and data analytics, and governance frameworks
  • Proven ability to influence and drive adoption of key product life cycle activitiescusing data
  • Experience driving change within organizations and managing stakeholders across multiple functions
  • Exceptional stakeholder management and leadership skills to drive change, lead cross functional teams, and deliver products from conception to launch
  • Excellent communication skills, capable of conveying complex concepts clearly and persuasively across different audiences 
  • Deep knowledge of payments, cash management, global transaction banking, liquidity, and receivables
  • Accustomed to working with agile and iterative development methodologies, starting with design thinking
  • Proven ability to navigate complex, matrixed organizations
Preferred qualifications, capabilities, and skills
  • Recognized thought leader within payments or a related field
  • Experience with business intelligence, data analytics, and vendor management 
  • Experience leading across multiple product areas, with a track record of successful governance and project management

 
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • 8+ years of experience or equivalent expertise delivering products, projects, or technology applications, with a strong focus on payments and transaction banking
  • Knowledge of payments and transaction banking industries
  • Knowledge of product development lifecycle, technical design, data analytics, and governance frameworks
  • Ability to influence and drive adoption of key product lifecycle activities using data
  • Experience driving organizational change and managing stakeholders across multiple functions
  • Exceptional stakeholder management and leadership skills to lead cross-functional teams and deliver products from conception to launch
  • Excellent communication skills for conveying complex concepts clearly and persuasively to different audiences
  • Deep knowledge of payments, cash management, global transaction banking, liquidity, and receivables
  • Experience with agile and iterative development methodologies, beginning with design thinking
  • Ability to navigate complex, matrixed organizations
  • Recognized thought leadership within payments or a related field
  • Experience with business intelligence, data analytics, and vendor management
  • Experience leading across multiple product areas with a record of successful governance and project management

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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