Payments & Customer Support Specialist

Asset Servicing Associate 

Location: Remote (LATAM)

Why This Role Matters: 

We are seeking a detail-oriented and highly organized Payments & Customer Support Specialist to support our funding and portfolio servicing operations. In this role, you will play a critical part in ensuring accurate and timely funding disbursements, maintaining merchant account records, and supporting day-to-day operational processes. 

This is an ideal opportunity for someone who thrives in a fast-paced fintech environment, enjoys working with financial data, and takes pride in accuracy and operational excellence. 

What Success Looks Like: 

• Funding transactions are processed accurately and on time  

• Merchant accounts are consistently up to date with complete, reliable records  

• Payment activity is tracked with precision and discrepancies are quickly identified and resolved  

• Daily operational and bookkeeping tasks are completed efficiently and without error  

• Merchants and internal teams receive timely, clear, and helpful support  

How You’ll Be Measured: 

• Funding accuracy and error rate  

• Speed of funding disbursement post-approval  

• Accuracy and completeness of merchant account records  

• Timeliness of completing operational tasks and reconciliations  
• Responsiveness and quality of merchant/internal communication  

What You’ve Done Before: 

• Supported funding, payment processing, or financial operations workflows  

• Managed or maintained financial records and transaction data  
• Used Excel regularly for tracking, reporting, or reconciliation tasks  
• Processed funding approvals and verify documentation prior to disbursement
• Executed ACH and wire transactions to fund approved merchants
• Ensured all approvals and compliance requirements are met before releasing funds
• Maintained strict adherence to internal funding procedures
  

You’re a Strong Fit if:

• You’re naturally curious and proactive in identifying ways to improve processes  

• You’re adaptable and comfortable working with a globally distributed team  

• You bring a growth mindset and take ownership of your work 
• You have a strong attention to detail and take pride in accuracy  
• You are highly organized and can manage multiple operational tasks at once
  

Tools and Expertise You’ll Bring: 

• Microsoft Excel and Office Suite (strong proficiency)  

• Familiarity with ACH and wire transactions  

• Familiarity with CRM or funding systems (e.g., Salesforce)  

• Strong data accuracy and documentation management skills  

• Ability to process financial transactions with precision and consistency 

What to Expect from Our Interview Process

We believe in a respectful, efficient, and transparent hiring experience. Here’s what you can expect:

Step 1: Initial Virtual Screen (30 minutes)
A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role.

Step 2: Hiring Manager Interview (45 min)
A deeper discussion about the role, your relevant experience, and how you’d contribute to the team.

Step 3: Role-Specific Assessment or Panel Interview (45 min)
Depending on the role, this may include a take-home assignment, technical interview, or live case study with team members.

Step 5: Offer & Background Check
If it’s a mutual fit, we’ll move forward with background check and present a competitive offer.

What's In It For You:

💸 Competitive Pay - We know your worth and we pay accordingly.

🌴 Flexible PTO - Work hard, rest well. Take the time you need to recharge.

🏡 Remote - Fully remote, working Eastern Time hours to keep everyone aligned.

🧠 Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values