Payments - Commerce and Digital Identity Product Head - Managing Director

Job Description
JPMorgan Payments is a market leader in providing end-to-end, innovative solutions to power the growth of commerce platforms, ecosystem merchants and their customers, suppliers, and other participants.
We are looking for a senior Product Leader with a strong engineering background to drive the vision, strategy, implementation, and go-to-market of new commerce identity solutions that provide better and more secure experiences to multi-party commerce platforms and their participants (e.g., buyers and sellers). You will also be responsible for creating partnerships across the firm and industry in the digital identity space, representing JPM Payments.
Job summary
As a Product Leader in JPMorgan Payments, you leverage your advanced capabilities to challenge traditional approaches and foster a culture of continuous innovation that helps inspire cross-functional teams to create groundbreaking solutions that address customer needs. Your senior presence, industry knowledge and engineering expertise position you as the lead for JPMorgan Payments in a wide range of key JPMC digital identity initiatives.
Job responsibilities

• Develop the vision and strategy for JPMorgan Payments in the Commerce Identity space, leveraging all relevant assets across our payment rails, platforms, and distribution capabilities.

• Partner with JPMorgan Payments' Merchant Services business to develop a vision and strategy to enable a wide range of commerce related digital identity solutions and wallets including JPMC proprietary and external ones; to design go-to-market approaches, economics, and implementation prioritization.

• Represent JP Morgan Payments in the wider firm wide efforts to collectively leverage JPMC's broader Identity capabilities and explore synergies with other LOBs such as Consumer & Community Banking and International Consumer Banking of JPMC.

• Monitor market trends, conducts competitive analysis, and identifies opportunities for product differentiation. Articulates and evolves JPM payments' unique value proposition in this space.

• Oversee the product roadmap, execution, risk management, and business growth targets across multiple internal product teams, acting as the senior product lead and advisor

• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.

• Coach and mentor the product teams on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

• Work in conjunction with Engineering, Operations, and Control function to ensure fully featured, compliant, performant, and stable client solutions.

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent expertise delivering products, projects, or technology applications in the broader payments space including merchant acquiring, treasury services, and digital identity areas.

• Experience in developing consumer / seller identity and KYC best practices, with demonstrated expertise in related topics including tokenization, token vaults, device-linked identity, identity for omnichannel experiences, seller portals, consumer wallets, and stored value ledgering and data schema

• Extensive knowledge of the product development life cycle, technical design, and data analytics

• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Experience driving change within organizations and managing stakeholders across multiple functions

• Experience or equivalent expertise in merchant acquiring with technical knowledge of underlying technologies, including payments APIs

• Expert knowledge of product development methodologies, technical design, and data analytics

• Strong partnership strategy and skills and outstanding capability in navigating across a large organization and a wide range of stakeholders

Preferred qualifications, capabilities, and skills

• Recognized thought leader within payments and digital identity field

• Payments engineering expertise strongly preferred

• Proven track record of being able to work across different teams in a highly effective and collaborative way

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.