Payments Collections Specialist IV

Job Description
As a Payments Services Collections Specialist within Commercial and Investment team, you will be responsible for the collection of chargebacks, fees, as well as other disputed client's items. You will locate and contact Payment's clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and will also act as key liaison with other internal groups to promptly eliminate negative financial impact to JPMC.
To minimize losses to the firm, you will also play an active role requesting client's account termination, as well as the return (or billing) of rented equipment. You will be managing a Collections queue using the firm's proprietary Collections system (PCM) while navigating a complex multi-systems environment, as we are seeking a dedicated team player with the skill set to match. Commercial accounts receivable collection experience will be considered an asset, and so will Merchant Acquiring experience in a front-line support role.
Job responsibilities:

• Communicate with our Clients and Internal Partners in a metrics-driven environment
• Navigate multiple technologies while staying engaged our Clients and Internal Partners
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Document account activities thoroughly and concisely
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate outcome
• Make appropriate decisions on behalf of our Clients and internal Partners quickly and effectively
• Prioritize work to ensure efficiency
• Abide by all applicable regulatory and department practices and procedures
• Work independently and in a team environment
• Think critically and exercise independent judgement

Required qualifications, capabilities, and skills:

• Post-secondary Diploma or Degree in Business Administration, or related discipline.
• Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology.
• Excellent analytical, communication, and negotiation skills.
• Proven self-starter, results oriented, and team player.

Preferred qualifications, capabilities, and skills:

• Banking / Commercial / Payment Processing Industry experience preferred.
• Demonstrated commercial accounts receivable collection preferred.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.