Payments - Business Development Specialist - Bilingual Mandarin and English Required

Job Description
You are passionate about delivering solutions to clients, and have experience in relationship management within payments.
As a Business Development Specialist within our Merchant Services team, you will be a strategic thinker, passionate about delivering payment solutions to clients. You will leverage your experience in relationship management within Payments to sell our services to both new and existing clients. This role provides an opportunity to communicate with key decision-makers at various levels and propose solutions from our payment solution portfolio. Your strong organizational skills and ability to multi-task will be crucial in this fast-paced environment.
The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.
Job Responsibilities

• Selling payment solutions services to both new and existing clients through both inbound and outbound communication.
• Qualifying both cold & warm sales leads through making 40 - 50 outbound calls per day.
• Communicating both verbally and in writing with key decision-makers at a variety of levels (Small to Mid-size business owners, CEOs, etc.) to evaluate needs and propose solutions from our payment solution portfolio in a short sales cycle with a high velocity of leads.
• Staying abreast of company's products, solutions and services to aid in product development based on client needs.
• Maintaining a sales pipeline with detailed and accurate electronic records and other administrative duties as required.
• Delivering excellent follow up proactively and on time / as promised to ensure the highest levels of customer satisfaction both pre and post-sale.
• Operate between multiple software and platforms to deliver the optimal solution based on client needs.

Required qualifications, capabilities and skills

• 2 plus years of sales experience
• Bilingual Mandarin and English (must speak, read and write Mandarin)
• Strong telesales ability, written communication, and interpersonal skills
• Strong organizational skills, ability to multi task and function successfully in a fast-paced environment
• Focused and detail-oriented
• Computer literate, familiar with Microsoft Office and Excel

Preferred qualifications, capabilities, and skills

• Merchant Services or Banking Industry experience
• Bachelor/Associate degree

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.