SUMMARY:
The payment areas include ACH, Wire and other real-time payment channels. The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and working to ensure proper and timely posting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts.
The Payments Associate performs a variety of daily tasks including processing payment transactions, reviewing reports, and perform balancing duties. Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions regarding payment processing. This position must work collaboratively with all departments within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensures accurate and timely processing of payments functions.
Collaborates with peers and leaders effectively.
Demonstrates a willingness to change processes and technological capabilities.
Learns new systems and processing in order to streamline and scale work.
Performs work within customer service level expectations and key vendor processing timelines.
Performs daily work as defined with accuracy.
Performs transactions within associated compliance requirements.
Analyzes transactional risk and reasonableness in accordance with bank guidelines.
Performs balancing duties to ensure that systems are in balance and exceptions are cleared.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively within a team and with customers they service.
Demonstrated ability to manage priorities and meet critical deadlines as defined.
Strong organizational and prioritization skills.
Team player with a positive outlook.
Proficient with Microsoft Office Products including Outlook, Word and Excel.
Ability to understand and utilize banking industry technology.
ADDITIONAL IINFORMATION:
The wage range for the Payments Associate position is between $18.00 - $21.00 hourly. The position includes 17 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 floating holiday.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.
Preferred QualificationsHigh school diploma or general education degree (GED) required.
Experience in banking or other financial institution preferred.
Skills Required
- High school diploma or general education degree (GED)
- Experience in banking or another financial institution
- Proficiency with Microsoft Office products, including Outlook, Word, and Excel
- Ability to understand and use banking industry technology
- Clear, concise, and effective written and oral communication skills
- Ability to manage priorities and meet critical deadlines
- Strong organizational and prioritization skills
WesBanco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WesBanco and has not been reviewed or approved by WesBanco.
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Healthcare Strength — Medical, dental, and vision options are paired with employer-paid long-term disability and basic life/AD&D tied to salary. Eligibility generally begins the first day of the month after hire, enhancing near-term coverage.
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Retirement Support — A defined 401(k) match with immediate vesting and auto-enrollment supports long-term savings. Clear eligibility timing and contribution structure make the benefit straightforward to access.
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Leave & Time Off Breadth — PTO is available for full- and part-time employees, with observation of most Federal Reserve Bank holidays. Some materials also highlight floating holidays and rejuvenation days that broaden time-off options.
WesBanco Insights
What We Do
Founded in 1870, WesBanco, Inc. (www.wesbanco.com) is a diversified and balanced financial services company that delivers large bank capabilities with a community bank feel. Our distinct long-term growth strategies are built upon unique sustainable advantages permitting us to span eight states with meaningful market share. Built upon our ‘Better Banking Pledge’, our customer-centric service culture is focused on growing long-term relationships by pledging to serve all personal and business customer needs efficiently and effectively. In addition to a full range of online and mobile banking options and a full-suite of commercial products and services, WesBanco provides trust, wealth management, securities brokerage, and private banking services through our century-old Trust and Investment Services department. WesBanco's banking subsidiary, WesBanco Bank, Inc., operates branches and offices in eight states Additionally, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc.
