Payments Analyst

Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.

That’s all down to our passionate team of 230+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.

The Role

As a Payment Analyst, you will play a key role in supporting the company’s payment operations, ensuring accurate and timely transaction processing across multiple product lines.

You will work closely with the Payment Manager and wider payments team to maintain compliance with regulatory frameworks, optimize workflows, and deliver a seamless payment experience for customers.

What you’ll be doing

• Execute and monitor inbound and outbound payments (e.g., deposits, withdrawals, dividends, fund transfers) with accuracy and timeliness.
• Assist in maintaining compliance with FCA, PSD2, and EMI regulatory requirements.
• Support the Payment Manager in managing relationships with banks, card networks, payment processors, and custodians.
• Perform investigating payment transactions discrepancies.
• Identify and escalate issues or risks in payment workflows, contributing to process improvements.
• Assist in implementing automation initiatives to enhance efficiency and scalability.
• Collaborate with product, compliance, and technology teams to support new payment solutions and product launches.
• Contribute to risk management processes to safeguard customer transactions.
• Prepare reports and provide insights on payment performance and operational metrics.
• Support the culture of accountability, innovation, and continuous improvement within the payments team.

What we’re looking for

• Experience in payment operations management within Fintech, banking, or financial services.
• Familiarity with investment products (ISA, GIA, stocks, mutual funds).
• Hands-on experience with payment systems (SEPA, Faster Payments, SWIFT, card acquiring).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively with internal teams and external stakeholders.
• Excellent communication skills, both written and verbal.
• Proactive mindset with a focus on efficiency, accuracy, and customer experience.

Plum's Perks

• Own part of the company you're helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯)

If you think this sounds like you, don’t hesitate to get in touch!

Thanks,

Plum Τeam

* Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.