We are seeking a dynamic and experienced Senior AVP to serve as a sales and relationship manager in our Digital Debt Collections solutions practice
This strategic role is focusing on driving revenue growth by identifying, developing, and closing new business opportunities
This role involves consultative selling, client engagement, and leading end-to-end sales cycles for digital and AI-driven solutions
Will require frequent travel to client sites and various conferences and client events in the U.S. An approximate travel time is 30%
- Engage with prospective clients to identify business needs and shape opportunities for EXL PayMentor™ (EXL’s proprietary digital debt collections solution)
- Lead discovery discussions and define client requirements and scope
- Build and manage a strong sales pipeline and consistently achieve revenue targets
- Develop proposals, commercial constructs, and pricing strategies
- Articulate business value, ROI, and competitive differentiation to clients
- Own client relationships throughout the sales lifecycle: from lead generation to POC as well as post-POC as a relationship manager
- Support go-to-market (GTM) strategies for new offerings and solutions
- Track market trends, competitor activities, and customer feedback to refine sales strategy
- 10+ years of proven experience in debt collections/banking, product management
- Deep understanding of banking and debt collections terminology
- Should have strong communication and client-facing skills
- Should have worked on GTM for AI solutions or in the debt buying industry for 3+ years
- Strong consultative selling and client engagement skills
- Ability to work cross-functionally with product and technology teams
- Experience in solution-based sales and deal structuring is a plus
- Experience in technology and AI is a plus
The typical base pay range for this role across the U.S. is USD $190,000 - $210,000 per year.
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale.
Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
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What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
