Valleysoft is an IT services provider delivering enterprise technology, application development, process management, and IT support solutions to clients around the world. Working across the Information Technology and Services sector, the company supports business-critical platforms and operations with a focus on reliability, service quality, and operational excellence.
This role sits at the heart of payment application support, helping ensure that critical banking and financial messaging platforms run smoothly, securely, and in line with operational and regulatory expectations. You will work closely with technical and business stakeholders to support essential payment services, resolve production issues, and help maintain the stability of systems that underpin high-value financial operations.
Responsibilities- Provide Level 2/3 production support for critical banking payment applications and financial messaging platforms.
- Configure and maintain payment routing rules, message formats, user roles, and system parameters.
- Support SWIFT MT/MX financial messaging and troubleshoot payment processing, routing, and connectivity issues.
- Monitor payment applications, investigate transaction failures, and resolve reconciliation discrepancies.
- Maintain system security, access controls, operational configurations, and compliance with banking regulations.
- Support integration across payment systems, clearing systems, banking applications, and external financial networks.
- Participate in production releases, change activities, post-deployment validation, and root cause analysis.
- Maintain operational documentation, runbooks, audit evidence, and coordinate with cross-functional stakeholders.
- Ensure incidents and service requests are resolved within agreed SLAs/KPIs.
- Participate in on-call or shift-based support when required.
Requirements
- 5+ years of application support experience, including senior-level or Level 2/3 support responsibilities.
- Hands-on production support experience for payment systems or payment hubs, including supporting critical payment applications in a banking or financial services environment.
- Proven experience handling critical payment incidents, investigating transaction failures, rejects, duplicates, reversals, and reconciliation discrepancies, and managing production incidents within agreed SLAs.
- Practical experience with SWIFT Alliance Access, SWIFT Alliance Gateway, or SWIFT RMA, with the ability to analyze and troubleshoot SWIFT MT/MX payment messages.
- Strong SQL querying and transaction investigation skills, along with experience tracing payment issues end to end through application and server log analysis.
- Experience with Linux or Unix administration, including log analysis, process or service checks, troubleshooting, and using monitoring tools to track application health, transactions, failures, and system availability.
- Experience using ITSM or ticketing tools to manage incidents, problems, service requests, and changes within SLA commitments.
- Strong understanding of payment processing flows, including initiation, validation, routing, processing, and completion, with hands-on experience in ACH, clearing systems, or equivalent local payment rails.
- Understanding of reconciliation and settlement processes, along with experience working within AML/CTF and financial crime control environments.
- Knowledge of payment security, banking regulatory requirements, operational controls, and SWIFT CSP requirements.
- Ability to perform root cause analysis for recurring or high-severity payment incidents, and experience working within formal change-management processes, production releases, and post-deployment validation for payment applications.
- Experience maintaining support runbooks, operational documentation, and audit or compliance evidence, and coordinating with payment operations, core banking or integration teams, infrastructure or platform teams, security or compliance teams, QA or release teams, and business or operations stakeholders during payment incidents and changes.
- Eligibility to work in Egypt.
- Availability for rotating shifts, occasional weekend or public-holiday coverage, and on-call support in a 24/7 production support environment.
Benefits
- Private Health Insurance
- Training & Development
Skills Required
- 5+ years of application support experience, including senior-level or Level 2/3 support responsibilities
- Production support experience for payment systems or payment hubs in a banking or financial services environment
- Experience handling critical payment incidents, transaction failures, rejects, duplicates, reversals, reconciliation discrepancies, and SLA-based incident management
- Practical experience with SWIFT Alliance Access, SWIFT Alliance Gateway, or SWIFT RMA, including SWIFT MT/MX message troubleshooting
- Strong SQL querying and transaction investigation skills
- Experience tracing payment issues through application and server log analysis
- Linux or Unix administration experience, including log analysis, process or service checks, troubleshooting, and monitoring tools
- Experience using ITSM or ticketing tools to manage incidents, problems, service requests, and changes within SLA commitments
- Understanding of payment processing flows and hands-on experience with ACH, clearing systems, or equivalent local payment rails
- Understanding of reconciliation and settlement processes, AML/CTF, and financial crime control environments
- Knowledge of payment security, banking regulatory requirements, operational controls, and SWIFT CSP requirements
- Root cause analysis experience for recurring or high-severity incidents, formal change management, production releases, and post-deployment validation
- Experience maintaining runbooks, operational documentation, and audit or compliance evidence
- Ability to coordinate with payment operations, banking, integration, infrastructure, security, compliance, QA, release, and business teams
- Eligibility to work in Egypt
- Availability for rotating shifts, occasional weekend or public-holiday coverage, and on-call support in a 24/7 environment
What We Do
- Valleysoft is a regional IT services provider serving clients around the world. Since 2006, Valleysoft has been working with global partners, such as IBM, in different industries to solve complex business and technical problems ranging from enterprise-class application development and maintenance to worldwide process management. - As client-focused and process-oriented company, Valleysoft stands as a vendor neutral and capability rich professional organization. Our maturity in quality delivery and operational discipline shows through our work. Our operational maturity enables us to provide high-quality services with repeatable and predictable results at optimized efficiency in both level of efforts and economic model. As a result, we are able to deliver to our clients world-class services at best values.
