For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).
Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.
Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.
Discover how SIS can help you Operate Smart™ at sisfirst.com.
THIS IS A REMOTE POSITION
Join a team that plays an important role in helping surgery centers operate smoothly and efficiently. As a Payment Support Specialist, you will partner with clients and internal teams to reconcile payments, support accurate posting of payments and adjustments, and help ensure patient account transactions are handled with precision, timeliness, and care. This is a great opportunity for someone who enjoys detail-oriented work, problem-solving, and making a meaningful impact in a fast-paced healthcare revenue cycle environment.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
- Maintain site-specific details for assigned clients
- Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines.
- Ability to read and interpret an EOB
- Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors.
- Retrieve daily banking and lockbox correspondence
- Verify that the correct contract rate is applied to billing
- Communicate with and provide documentation to the payment posting department
- Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation
- Ensure timely posting of patient and insurance payments
- Process virtual insurance credit card payments
- Resolve clarification log inquiries on a daily basis
- Ability to solve problems related to assigned tasks
- Ability to verify contractual adjustments at time of posting
- Perform payment corrections requested by AR Specialist
- Generate/balance EOM closing reports
- Communicate professionally with internal and/or external clients
- Pull case documents for audits as needed
- Complete posting for clients with offshore restrictions, as needed
- Monitor credit balances and unassigned payments
- Prepare refund packages to be sent to client
- Perform other assigned duties
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
EDUCATION DESIRED:
High school diploma or GED equivalent
SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
- Healthcare payment posting experience required
- Proven experience monitoring payment posting activities to ensure accuracy and consistency
- Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook)
- Excellent command of written and spoken English
- Cooperative work attitude with co-workers, management, patients, and external contacts
- Ability to promote a favorable company image with patients, insurance companies, and the general public
- Strong attention to detail and speed while working within tight deadlines
- Exceptional ability to follow oral and written instructions
- A high degree of flexibility and professionalism
SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
- Experience working in an Ancillary or Ambulatory Surgery Center (ASC)
- Working knowledge of IPAs and health plans is required
- Comfortable with both electronic and manual payor follow-up
- Able to quickly identify trends and escalate as appropriate
- Ability to read, analyze and interpret insurance plans, financial reports, and legal documents
SUPERVISORY RESPONSIBILITIES:
None.
PHYSICAL REQUIREMENTS:
- Requires the ability to use a telephone
- Requires the ability to use a computer
- Most work will be performed in a seated, climate-controlled office environment
- Requires the ability to work independently
We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses
Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.
At this time we are unable to sponsor H1B candidates
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Healthcare payment posting experience
- Proven experience monitoring payment posting activities for accuracy and consistency
- Experience working in an Ancillary or Ambulatory Surgery Center (ASC)
- Working knowledge of IPAs and health plans
- Comfortable with electronic and manual payor follow-up
- Ability to read and interpret an EOB (Explanation of Benefits)
- Ability to read, analyze, and interpret insurance plans, financial reports, and legal documents
- Knowledge of Windows-driven software including MS Word, Excel, and Outlook
- Excellent written and spoken English
- Strong attention to detail and ability to work within tight deadlines
- Ability to follow oral and written instructions and communicate professionally with clients
- Ability to verify contractual adjustments and ensure correct contract rates are applied
- Ability to process virtual insurance credit card payments and retrieve daily banking/lockbox correspondence
- Monitor credit balances, unassigned payments, and prepare refund packages for clients
- High school diploma or GED equivalent
What We Do
Since 1996, Surgical Information Systems (“SIS”) has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes. Focused exclusively on perioperative IT, SIS serves over 2900 facilities across the United States and Canada. The SIS product suite is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Medical Records (EMRs), Anesthesia Information Management Systems (AIMS), ASC business management, and business intelligence and analytics solutions. SIS’ AmkaiCharts™ solution, is the No. 1 ranked outpatient EMR[1]. Services, including revenue cycle management and ASC advisory services, complement SIS’ software solutions.
