Payment Specialist

At Keywords Studios we are using our passion for games, technology and media to create a global services platform for the video games industry and beyond. Our aim is to become the “go to” provider of technical services across a variety of service lines.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In doing so we empower our clients to remain lean and agile and to focus on creating the most engaging experiences.

Keywords Studios is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. See for further information.

Role Overview

We are seeking a highly organized and detail-oriented Payment Specialist with 3-5 years of experience in payment processing and bank reconciliation. The ideal candidate will be responsible for ensuring accurate and timely payments, reconciling bank statements, and maintaining accurate financial records. This role requires a strong understanding of payment systems, excellent analytical skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Payment Processing:
• Process and execute various types of payments, including ACH, wire transfers.
• Verify and validate payment requests for accuracy and completeness.
• Maintain accurate records of all payment transactions.
• Troubleshoot payment discrepancies and resolve payment-related issues.
• Bank Reconciliation:
• Perform daily and monthly bank reconciliations to ensure accuracy and completeness of financial records.
• Identify and resolve discrepancies between bank statements and company records.
• Prepare and maintain reconciliation reports.
• Investigate and resolve outstanding items on bank reconciliations.
• Compliance:
• Ensure compliance with company policies and procedures related to payment processing and financial reporting.
• Maintain up-to-date knowledge of relevant regulations and industry best practices for Europe and North America.
• Assist in audits as needed.
• System and Process Improvement:
• Identify and recommend improvements to payment and reconciliation processes.
• Assist in the implementation of new payment systems or software.
• Document and maintain standard operating procedures (SOPs) for payment and reconciliation processes.
• Communication and Collaboration:
• Communicate effectively with internal and external stakeholders, including vendors, banks, and employees.
• Collaborate with other departments to ensure smooth payment processing and financial reporting.
• Respond to inquiries regarding payment and reconciliation matters.

• Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience).

• 3-5 years of experience in payment processing and bank reconciliation.
• English language skills, other languages are beneficial but not essential
• Strong understanding of payment systems, including ACH, wire transfers, and credit card processing.
• Proficiency in accounting software and ERP systems (Oracle  NetSuite).
• Advanced proficiency in Microsoft Excel (e.g., xLOOKUP, pivot tables).
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience with fraud prevention is a plus.

Preferred Skills:

• Experience with CITI and HSBC
• Knowledge of TMS software

• Hybrid model (2 days at the office in Cinisello)
• Welfare and fringe benefits
• Ticket restaurants
• Learning & Development