Payment Services Manager

Primary Purpose:

We are seeking a Payment Services Manager who will work at the TowneBank Member Service Center in Suffolk Virginia.  You will be responsible for the overall operation, development, management, and compliance of the Payment Services Department.

Essential Responsibilities:

• Oversee daily operation and management of Payment Service Department for accurate, efficient, effective operations, quality of service and compliance with all regulations for ACH, Wire and Real Tiime payments.
• Develop and manage Payment Services management team and provide appropriate training to encourage growth and compliance within the bank.
• Continually review Payment Services departmental procedures for streamlining and/or efficiencies ensuring comprehensive and compliant.
• Analyze daily tasks impacting multiple business lines to engage business partners to develop automation mutually beneficial to all.
• Expansion and implementation of new processes and procedures upon deployment of new systems or product offerings.
• Involved in submitting annual budget for department cost centers.
• Partner with lines of business to identify and/or develop initiatives to promote efficiencies and/or stronger control environments across business lines.
• Completes and enhances various regulatory compliance reviews and monitoring in accordance with the established department standards and within allotted time frames.
• Manage and work collaboratively with the bank’s audit teams on audit findings and provide timely responses.
• Develop Business Continuity Plan for Payment Services and test annually.
• Elevate fraud detection and training for team and branches while partnering with Fraud Department.
• Understanding of NACHA ACH processing rules for ODFI’s and RDFI’s.
• Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
• Manage special projects and other duties as assigned.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).

• Manage special projects and other duties as assigned.

Minimum Required Skills & Competencies:

• Strong leadership and management skills with ability to innovate and inspire and to delegate responsibilities as appropriate.
• Previous wire transfer and/or ACH processing experience.
• Ability to work with little or no supervision.
• Ability to work in a fast-paced environment.
• Excellent written and oral communication skills

Desired Skills & Competencies:

• Ten (10) years banking/financial industry experience
• Accredited ACH Professional (AAP)

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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