Payment Services Administrator

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6,000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

A wholly owned subsidiary of Equiniti Group, EQPay is an industry leading trusted payments platform and service provider regulated by the Financial Conduct Authority and is an approved E-Money License holder.

EQPay is part of the UK Shareholder Services division and provides a fully integrated global payments service to UK based clients with global operations. Our USP is our payments platform, through which our clients have the ability to make payments in over 130 currencies to 180+ countries with extremely high STP and success rates.

Role Summary

We are currently seeking a Payments Administrator to join our team in Crawley. This is a great opportunity for a driven and talented individual to make a real difference as part of a dedicated and professional team. As a payments administrator at EQPay, you will play a crucial role in managing and processing payments, ensuring accuracy, and maintaining compliance with financial regulations. You will work closely with internal teams and external stakeholders to support the smooth execution of transactions while delivering excellent customer service.

Core Duties/Responsibilities

• Execute, manage and monitor payment processing tasks, ensuring timely and accurate transaction execution
• Verify transaction data for accuracy and completeness, addressing discrepancies as needed
• Monitor transactions to ensure compliance with internal policies and regulatory requirements
• Collaborate with cross-functional teams to resolve payment-related issues and improve processing workflows
• Resolving ticket and email queries promptly and effectively from both internal and external customers based on competent working knowledge of the customer requirements
• Liaise with partner banks to facilitate payment processing and investigate anomalies
• Stay updated on industry trends and regulatory requirements to ensure compliance and inform best practices
• Assist in the development and implementation of payment processing policies and procedures
• Providing direct or overflow support to operational departments as required by the business

Skills, Capabilities and Attributes

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The successful candidate will demonstrate the following experience, skills and behaviours:

• Previous experience working within a financial environment (desirable but not essential)
• Excellent analytical skills with a focus on detail and accuracy
• Attention to detail, capable of following defined processes and procedures.
• Good written and communication skills.
• Good level of computer literacy, including moderate Excel skills
• Able to demonstrate a good understanding of what great customer service is
• Team player with the ability to share information and interact positively with others
• Ability to work independently and manage multiple priorities effectively

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.