Job Description
As a Payment Servicing Specialist, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will provide payment information to creditors on behalf of Achieve Debt Resolution members. You will also be assigned completion case work as well as cases that will accelerate Member graduation.
What you'll do:
- Provide payment instructions to Creditors via phone on the behalf of our Members (most outbound calls but a small portion of the work will be taking inbound calls from creditors as well)
- Navigate within multiple systems and programs
- Once proficient with providing payment instructions to creditors, you will be trained and assigned case work that you will be responsible for completing
- Accept accountability for quality and accuracy of all payments processed and cases worked
- Effectively manage daily queue and workload
- Adhere to approved procedures and make recommendations for improvements
- Contribute to individual/team/department goals
- Collaborate with teammates, leaders and business units to accomplish goals
- Complete special projects within the team
- Assist in on-boarding new hires through side by sides and team meetings
Qualifications
- Minimum of 1 year experience in the Customer Service, Quality Control or Business Operations environment or related industry
- Strong problem solving skills, the ability to think critically
- Effective verbal and written communication skills
- Ability to multitask, prioritize and meet deadlines while focusing on quality
- Working knowledge of PC skills in the Microsoft product line including: Word, Excel, and Outlook.
- 6 months or more of telephone customer service
- Strong analytical abilities
- Positive and proactive attitude
Preference given to:-Payment Remittance experience-Financial Service experience-Data Entry
- Starting Pay: $16/hour
- Shift: 5:30am-2:00pm OR 6:00am-2:30pm
- Start Date: April 8th
Additional Information
- Achieve well-being with:
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry friends
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect with other employees through our six employee resource groups
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.
What the Team is Saying
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What We Do
Formally known as Freedom Financial Network, Achieve launched in 2022 as the leading digital personal finance company helping everyday people get on, and stay on, the path to a better financial future. Achieve delivers personalized financial solutions for real people through intelligent technology and an empathetic human touch. From the single parent trying to buy a home to the overworked employee drowning in debt, we provide innovative solutions, budgeting tools, and education to help them move from surviving to thriving. We put our members first by coaching them through their financial health journey to understand what’s working for them and what’s not. Our tailored approach is designed to meet everyone where they are in life because they’re more than just a credit score.
Our people make the biggest difference. With more than 2,500 teammates between California, Arizona, and Texas, everyone collaborates together to make an impact towards our mission; to empower everyday people to move forward on a path to a better financial future.
We’re committed to fostering an environment where everyone can belong, while giving their true authentic selves a place to shine. Whether you’re in sales, member support, engineering, product design, IT or any of our other exciting roles, you’ll join a team passionate about serving our members and embracing our core values every day:
Care (For everyone)
Get Better (Every day)
Act With Integrity (Every time)
Collaborate (With everyone)
Why Work With Us
The technology we are building has real human impact to positively change the trajectory of millions of American families living with the crippling weight of consumer debt. Our growing teams are determined to get better every day through open collaboration and genuine family-like care for the whole person—engineers are never lost in the shuffle.
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Achieve Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
