Payment Product & Operations Manager

Job description 

We are hiring a Payment Product & Operations Manager to oversee the entire TotoGaming payment ecosystem (Totogaming.am and Totogaming.ro). This role involves ensuring the smooth performance of operational processes, coordinating integrations, and continuously improving payment methods.

Responsibilities

• Research market trends, assess new provider integration opportunities and define a payment method development strategy (also for new markets)
• Coordinate the contracting phase with internal teams (Legal, Fraud, Financial Risk) and external payment partners
• Collaborate with Technical, Product and Operations teams to improve the functionality of the cashier, the payment user journey, as well as implement new functional solutions
• Oversee the technical integration and operational processes of payment providers
• Implement 24/7 monitoring to identify potential risks, failures and ensure compliance with regulatory requirements and internal policies
• Monitor the seamless operation of systems, respond quickly to technical issues, as well as spearhead the relationship with the provider
• Prepare reports on the performance and issues of payment systems, analyze their efficiency and suggest solutions for process improvement, based on data and user behavior

Requirements

• University degree in Finance, Economics or Management
• 2-4 years of work experience in FinTech or iGaming
• Required experience with payment integrations and PSPs
• Required experience in developing PRDs and product requirements
• Excellent command of Armenian, English and Russian
• Proficiency in Jira, Excel and analytical tools
• Knowledge of AI tools shall be considered an advantage 
• Analytical thinking, the ability to quickly resolve issues
• Strong sense of responsibility, keen attention to detail
• Communication and negotiation skills
• Multitasking, ownership, product thinking and growth mindset