Payment Processor II

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

We are seeking a detail-oriented, Payment Processor II to accurately post daily payment transactions while providing essential accounting support to our Collections, Recovery, and Loan Servicing Departments. In this role, you will process payments, conduct comprehensive account research, and resolve discrepancies to ensure smooth and accurate financial operations. The ideal candidate will demonstrate strong attention to detail, excellent problem-solving skills, and the ability to manage multiple tasks efficiently.

Essential Duties and Responsibilities:

• Review funds received daily via lockbox, in house, wire, etc. and accurately post to customer account.
• Investigates and resolves account-related issues and reports findings and resolutions back to the requesting party.
• Adjusts general ledger, customer and dealer account as required
• Processes final, rejected and exception payment transactions
• Works the un-posted queue report to ensure application of funds and accounts are closed out in a timely basis
• Process all monetary transactions related to charge-offs and recoveries
• Ability to recognize and resolve accounts that require more complex handling, fee waivers or monetary adjustments outside of policy.
• Assists Payment Processor I with the handling of more difficult accounts and fields their account related questions.
• Assists with the training of the payment processor. Identifies training needs and makes recommendations to supervisor or manager.
• Ensures all testing is completed on system upgrades
• Serves as a liaison for Wells Fargo, Western Union and MoneyGram express ensuring quality and timely resolution of issues.
• Assists with other accounting functions as needed.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties may apply.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of 2 years payment processing and/or related experience required.

Education:

• High school diploma or equivalent

Skills Required:

• Experience with electronic payment systems, invoicing, and account reconciliation.
• Intermediate skills in utilizing computer programs, including knowledge of Excel, Word, and Outlook. Able to learn new systems and programs with ease.
• Able to analyze information and develop alternative solutions.
• Responds promptly to customer needs; Responds to requests for service and assistance and meets commitments.
• Focuses on solving conflict, collaboration, and is solutions oriented.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
• Balances team and individual responsibilities; Gives and welcomes feedback.
• Approaches others in a tactful manner and has a full understanding of business acumen.
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Adapts to changes in the work environment; Able to deal with frequent changes, delays or unexpected events.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.
• Generates suggestions for improving work.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA

Qualifications Preferred:

• Experience
  • Previous experience in auto/captive financing industry preferred.
• Education
  • Associates Degree in Finance or Accounting or related field, preferred.
• Skills
  • Understanding of SOX, compliance, and audit functions and adherence.
  • Knowledge of payment processing cycle, payment types, and basic accounting principles.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule:This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.