Payment Processing Supervisor

Company Description

Knowledge, Skills, and Abilities:

• Detail-oriented with strong analytical skills.
• Self-motivated capable of working independently on multiple projects under tight deadlines.
• Strong leadership, time management, organizational, and interpersonal skills.
• Excellent communication skills for collaborating with various departments and leaders.
• Ability to stand, reach, kneel, and lift or move items weighing up to 50 pounds.
• Specific vision abilities include close, distance, peripheral, and depth perception, along with focus adjustments.
• Flexible work hours based on business needs.

Individuals in this role are expected to excel in their responsibilities while continuously expanding their knowledge of all facets of the department. Eligibility for promotion will be evaluated based on the successful completion of tasks, consistent delivery of high-quality customer service, a cooperative mindset, openness to embracing new responsibilities, and the capacity to promote and adapt to change and ongoing improvement.

Job Description

Career Opportunity: Payment Processing Supervisor in Mason, OH

Do you have experience managing various payment types in a high-volume environment? Are you comfortable overseeing adjustments and conducting related research to resolve discrepancies? If so, we want to speak with you!

We are excited to offer a full-time contract-to-permanent position.

The Payment Processing Supervisor will have primary responsibility for managing the payment processing and invoice reporting function. This includes managing the various payment types, overseeing adjustments and related research, analyses of payment processing work products and processes, balancing/reconciliations, and reporting. In addition, the Payment Processing Supervisor works with external/internal auditors and corporate Accounting.

Other responsibilities include:

• Ensure the integrity of payment processing recording and collector numbers.
• Provide necessary information to the Accounting group for accurate general ledger reporting.
• Direct the resolution of payment processing issues in a timely and effective manner.
• Oversee balancing and reconciliation functions related to payment processing.
• Supervise day-to-day operations of the Payment Processing team, including processing borrower payments and preparing management reports.
• Work with other operational areas to resolve payment processing, borrower, or client issues.
• Participate in internal and external audits and ensure regulatory compliance (e.g., NACHA).
• Continuously monitor and analyze department processes for efficiency and effectiveness.
• Establish employee goals, conduct performance reviews, and oversee staff development and cross-training.
• Review and test new client setups and develop procedures to ensure compliance with federal, state, and client requirements.

Qualifications

You will have significant decision-making latitude, including making decisions related to payment application and invoice reporting, recommending hiring or termination of employees, and overseeing program changes to ensure compliance with federal, state, client, and legislative requirements.

Qualifications:

• 3-5 years financial field experience
• 3-5 years management experience
• Excellent communication and written skills
• Intermediate Excel and Word skills
• 2 yr. Associate Degree with major in Business; preferred.
• FACS or CRS experience preferred but not required.
• Collection industry and/or banking experience; preferred.
• 1-2 years experience with Credit Card and ACH payment types; preferred.
• Working knowledge of Microsoft Query and Access; preferred.

Additional Information

If you are looking for a great career opportunity with a company eager to build their team, apply online at https://grnh.se/8c631bbb3us!

Employer is EEO/M/F/D/V. No third-party applications please.