Payment Posting Specialist

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties).

Apalachee Center, Inc. offers competitive benefits for our full-time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.

Overview: 

The Payment Posting Specialist is responsible for the accurate and timely posting of insurance and patient payments within the organization’s electronic medical record (EMR) and billing systems. This position supports the Revenue Cycle and Insurance Billing departments by processing payment batches, reconciling accounts, and researching payment discrepancies to ensure proper reimbursement and financial accuracy. The Payment Posting Specialist works collaboratively with billing and accounting staff to resolve payment issues while maintaining compliance with payer guidelines, HIPAA regulations, and organizational policies. Strong attention to detail, accuracy, and knowledge of medical billing processes are essential for success in this role.

ESSENTIAL/CORE JOB-SPECIFIC DUTIES AND RESPONSIBILITIES  

1. Post insurance and patient payments, ERAs, EFTs, and EOBs into the EMR/billing system accurately and timely.
2. Process, balance, and reconcile daily payment batches and deposits.
3. Review remittance advice and correct payment discrepancies as needed.
4. Research and resolve unapplied, duplicate, underpaid, overpaid, insurance takebacks or zero-payments.
5. Maintain accurate account documentation and communicate payment issues to billing staff.
6. Generate and review payment posting reports.
7. Coordinate with billing, coding, collections, and insurance departments regarding account issues.
8. Maintain organized records and scan completed payment batches into the appropriate shared folder.
9. Assist with month-end closing, audits, and other revenue cycle functions as requested.
10. Communicate with insurance companies regarding payment questions or variances.
11. Maintain compliance with HIPAA regulations and organizational confidentiality policies.

OTHER JOB-SPECIFIC:

1. Provides back-up coverage for insurance verifications.
2. Provides ongoing feedback related to improvement of processing, billing and collection procedures to the department’s director in order to promote maximum department efficiency.
3. Meets with the department’s director on an ongoing basis regarding any identified batch and payment issues or needs of the department.
4. Process/distribute the daily incoming departmental mail.

Education/Experience: 

• High school diploma or equivalent required.
• Minimum of one (2) years’ experience in medical billing, payment posting, revenue cycle, or healthcare accounts receivable preferred.
• Experience working with electronic medical records (EMR) and practice management systems preferred.
• Must have excellent telephone/customer relation skills and experience on 10 key calculators.