Payment Poster & Collector Specialist

JOIN OUR TEAM AS A PAYMENT POSTER & COLLECTOR SPECIALIST!

Status: Full-Time (On-site only - no remote)

Bonus Opportunity: MONTHLY INCENTIVE ELIGIBLE

Your Work Matters How will you make a difference?

The Payment Poster & Collector Specialist is responsible for posting all payments received from patients, insurance companies and third parties and will document payments into the patient accounting system and will assist with the timely follow-up and collection of behavioral health and chemical dependency claims for Inpatient and Outpatient levels of care to ensure the reimbursement of claims from various insurance companies is accurate and timely.  Join us in this critical position, contributing to our mission of providing top-notch mental health services to the community.  The position is located in the hospital business office for a freestanding psychiatric hospital organization.

• Pull remits manually and electronically for deposits daily.
• Accurately post payments and/or denials via ERA, EFT, and paper remits appropriately to accounts and balance payments posted back to the original deposit amounts.
• Verifies insurance payment is in alignment with payor contract by reviewing the contract status log and EOB received.
• Maintain and balance cash log daily to treasury.
• Researches and resolves unapplied and/or unidentified cash receipts.
• Identifies allowances, deductibles and co-insurance and ensures accurate posting.
• Scans and uploads supporting documentation as needed.
• Investigates all insurance recoupments to determine if they are correct or need to be appealed.
• Runs electronic deposit reports and processes payments.
• Review and interpret insurance carrier explanation of benefits (EOB) to post appropriate payment and denial codes.
• Enter/correct charges for outpatient services.
• Code and post all receivables from insurance companies, and third-party payors on patient accounts.
• Assist to resolve credit balances with insurance company & patients.
• Understand payor requirements and special requirements.
• Verification of appropriate revenue codes, CPT codes and modifiers.
• Able to read and understand an EOB.
• Can take the necessary action for account resolution in accordance with established federal and state regulations.
• Ability to identify next steps required when a claim has been denied/rejected.

Your Experience Matters What we’re looking for:

• Education & Licensure (if applicable): High school graduate or equivalent preferred.
• Experience: A minimum of one (1) years of payment posting experience in a healthcare setting is required. Hospital experience highly preferred. Working knowledge and understanding of insurance rules and regulations is needed. Basic familiarity with MS Excel.
• Additional Skill Requirements: Excellent communication skills and a professional demeanor is needed. Detail oriented and possessing strong time management skills is necessary in order to manage multiple priorities in a fast paced environment. Quickly learn the patient accounting MedHost software system, Hospital Clearinghouse, and effectively update Excel spreadsheets. May be required to work occasional overtime and flexible hours.

Your Care Matters What we provide for our team:

• 401(k) + matching
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart?

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine.

Compensation:

This is a full-time position, and the expected compensation range for this role is $23.00 - $26.00 hourly, plus a monthly bonus opportunity. We’re eager to engage with all qualified candidates and consideration will be provided to experience and skill level. Join us as our Payment Poster & Collector Specialist!

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)!

Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication.

At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine.

To learn more about HBM, visit us at: https://www.hospitalforbehavioralmedicine.com/

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

At Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.