As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices.
As a Payment Operations Team Lead, you will:
- Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals.
- Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations.
- Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions.
- Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction.
- Work collaboratively with IT, Finance, and other operations teams to integrate new payment solutions or enhancements seamlessly.
- Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements.
- Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes.
- Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development.
- Prepare and present performance reports to senior management, highlighting achievements and areas for development
- Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions
Requirements
- 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role.
- Strong knowledge of payment processing systems, gateways, and compliance regulations.
- Exceptional analytical and problem-solving skills, with a keen attention to detail.
- Experience working in a fast-paced, high-growth environment.
- Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment.
- Excellent verbal and written communication skills, with the ability to liaise with technical and non-technical stakeholders.
- Proficient in using Microsoft Office Suite and familiarity with data analysis tools.
Benefits
- Generous salary package
- Gym subsidies
- Casual dress code
- Flexible working arrangements (including work from home and remote)
- Delicious office snacks
- Guidance and mentoring from leaders within the business
- Dynamic, positive work environment
- Fantastic team culture
Top Skills
What We Do
Ezypay is an award-winning fintech company that specialises in processing subscription and recurring payments. Since 1996, Ezypay has helped local Australian and New Zealand businesses generate revenue and settle complex financial scenarios with repeat customers the easy way. To date, Ezypay has processed over $3 billion worth of subscription payments.
Our cloud-based payment platform offers a suite of easy-to-use subscription management services to process recurring direct debit payments across multiple sites, multiple payment methods, and multiple currencies. Core features include generation and automation of dynamic subscription plans, omni-channel customer sign-ups, scheduled payments, invoicing, failed payment handling, and reporting.
Ezypay’s modern cloud-based architecture runs in a secure AWS environment and has a suite of open APIs for software integration partners to leverage the billing platform as part of their own offering. Use it as stand alone solution or integrate it into your existing business software.
With offices in Australia, New Zealand and Malaysia, generating recurring revenue globally becomes easy. Ezypay currently processes payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, and South Korea) and is continually expanding.
We're the easy choice for taking recurring payments.
Currently collecting subscription payments in:
*Australia
*New Zealand
*Malaysia
*Singapore
*Philippines
*Hong Kong
*South Korea
*Taiwan
