Payment Operations Specialist

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

WHAT YOU’LL DO:

In this role, you’ll support the onboarding and ongoing management of client payment processing accounts. You’ll work closely with clients, internal teams, and payment partners to ensure accounts are set up accurately and maintained throughout their lifecycle.

This is a fast-paced, detail-oriented role where priorities can shift quickly—ideal for someone who enjoys problem-solving, staying organized, and helping others.

Key responsibilities include:

· Coordinate onboarding of client payment processing accounts, including recurring billing and point-of-sale setups

· Review and submit merchant applications, documentation, and updates to payment processors

· Monitor account setup progress and follow up to ensure timely completion

· Troubleshoot account and transaction-related issues and work toward resolution

· Support clients and internal teams with questions related to payments, billing, and transactions

· Communicate clearly and professionally via email and occasional phone calls

· Maintain accurate records and updates in internal systems (CRM, documentation, etc.)

· Adapt to changing priorities and assist with additional tasks as needed

· Flexibility to work overtime, including evenings and weekends, as business needs require.

WHAT YOU’LL NEED:

· High school diploma or equivalent

· Comfort working in a remote environment with strong self-management

· Ability to learn new systems, processes, and tools quickly

· Strong attention to detail and organizational skills

· Ability to manage multiple tasks and shifting priorities

WHAT WILL MAKE YOU SUCCESSFUL:

· Strong written communication skills (especially via email)

· A proactive, self-starter mindset—you don’t wait to be told what to do

· Ability to think critically and solve problems independently

· Comfortable working in a fast-paced, ever-changing environment

· High level of accountability and follow-through

· Customer-focused approach with a helpful, solutions-oriented attitude

· Team player who collaborates well across departments

· Basic proficiency with tools like Outlook, Excel, and CRM systems (or willingness to learn)

Please note that the information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $19.00USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.  

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com

#LI-REMOTE