Payment Operations Specialist

About BTSE:

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. We empower businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market.

BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. Our diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses.

We are seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

Are you an aspiring Fintech professional eager to broaden your skill set at a fast-growing company? If so, we’d love to meet you! We are looking for a Payment Operations Specialist to join our dynamic team.

As a Payment Operations Specialist, you will play a crucial role in ensuring the smooth and efficient processing of payments and transactions within our platform. Your responsibilities will include managing payment operations, monitoring transactional activities, reconciling accounts, and resolving any payment-related issues, including exceptions and risk handling.

In this role, you will support both internal and external customers, taking full ownership of issue resolution. Additionally, you will collaborate with internal teams to identify opportunities for improvement, automation, and scalability.

Responsibilities:

• Monitor the payment service providers and assist in resolving their requests and issues.
• Establish a strong sense of ownership over operational processes within your team.
• Foster and nurture robust relationships with both internal and external partners.
• Champion operational excellence while upholding adequate controls and identifying and mitigating operational risks.
• Collaborate with the Payment Partnership and other operational teams in translating customer requirements into actionable plans and support them through thorough analysis.
• Lead efforts to enhance our product and streamline work processes for increased efficiency. Create new processes and guide the team to adopt where necessary. 
• Investigate transaction related inquiries including reconciliation, transaction tracing, exception handling and chargebacks and disputes.
• Provide transaction analytics and help with reconciliation issues. 

Requirement:

• Experience in payment processing operations within the banking, payment industry, including in Traditional Banking, Fin-tech, E-commerce, Crypto or Gaming industry. 1+ years of relevant experience preferred 
• Relationship management and ability to communicate findings both internally and externally.
• Knowledge of payment industry processes, including payment gateways, merchant services, international payment methods, and card operations.
• Proficient in both Mandarin and English, with exceptional verbal and written communication abilities in both languages.
• Demonstrated commitment to upholding transparency and integrity in all aspects of work.
• Proven ability to analyze and resolve complex payment-related issues efficiently and effectively.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• And many more! Apply and let us tell you more!

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