Payment Operations Specialist (SaaS Solution)

Job Summary 

This position reports directly to our General Manager, Global Payments Solutions, while collaborating with the implementation team and customers. 

The Payment Operations Specialist will analyze invoices and payments that were processed on behalf of our customers. The Specialist will utilize available resources and follow prescribed methods to maximize revenue from the Payments solution. Strong attention to detail and excellent communication skills are integral for success in this role. 
 
This person has a passion for Accounts Payable, customers, and is process oriented. 

Location
Remote/Work from Home from the following US States:
CA, CO, FL, IL, IN, KS, KY, MI, MO, NC, NE, NH, OH, PA, SC, TN, TX, UT, 
Expected base salary range
Depending on location and experience of candidate: $60-65,000 base pay, performance bonus and listed benefits.
Responsibilities / Essential Functions 

• Work as an extension of our customers’ AP team to process due invoices using the PairSoft Pay solution

• Collect and analyze data related to customers’ accounts payable with the goal of optimizing the payment delivery method and timeliness of payments being received by suppliers

• Perform supplier / vendor research to determine accepted payment methods 

• Meet with customers on a regular basis to discuss reports on their weekly accounts payable process and areas for improvement

• Perform extensive research and utilize a sense of urgency during critical moments to ensure timely action to urgent situations 

• Use your propensity for process improvement to make suggestions to improve procedures

• Work independently with minimal supervision as assigned 

• Performs other related duties as assigned 

Requirements 

• At least completed high school education. Associates or bachelor’s degree in accounting preferred 

• 3+ years of related experience required 

• Excellent English verbal and written communication skills 

• Proficient in Microsoft Office Suite (including Excel-pivot tables, V-lookup and other functions, reporting skills to manage extensive lists properly), software savvy: Sage Intaact or related software as well as other accounting software programs 

• Ability to work independently and in a fast-paced environment 

• Ability to anticipate work needs and interact professionally with customers 

• Excellent organizational skills and attention to detail 

• Professionalism and sensitivity to professionally discuss a difficult conversation with customers

What We Offer

• Medical/Dental/Vision and HRA with minimal employee contribution
• Group term life (up to $250,000 coverage)
• Short-term /Long-term disability - company paid
• 401(k) program with up to 3% employer match at each paycheck
• Up to 12 weeks paid with benefits of Family Medical Leave
• Flexible time off and paid holidays
• Employee Assistance Program
• Collaborative start-up culture
• Opportunity to grow your career with a rapidly growing organization with leadership commitment to promote from within first