Salary Grade : 13
Summary:
The Payment Operations Specialist I is an entry-level member of the Payment Operations team within Banking Operations. This role focuses on accurately processing daily payment transactions in accordance with established procedures and compliance standards. The incumbent assists with routine functions across ACH, checks, wires, instant payments (RTP, FedNow), Zelle, ATM deposits, and non-card disputes. Under close supervision, the Specialist learns payment operations, supports frontline staff with basic questions, and develops the skills necessary to advance within the organization’s Payment Services career path.
Essential Job Functions / Responsibilities
- Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
- Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
- Assist with monitoring queues and identifying items that require additional review or escalation.
- Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
- Follow established policies and procedures; document updates as directed.
- Provide basic support to frontline staff and escalate complex issues to senior team members.
- Participate in department training, system testing, and process improvement activities as assigned.
- Maintain awareness of fraud and security risks by applying standard controls.
- Complete required training within designated timelines.
Education & Certifications
- High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
- Willingness to pursue banking or payment-related certifications (AAP, APRP, NCP, AFPP).
- At least two years’ prior banking, finance, or customer service experience preferred, but not required.
Knowledge, Skills & Abilities
- Basic understanding of banking products, payments, or financial services.
- Strong attention to detail and ability to follow procedures accurately.
- Willingness and ability to learn payment systems (ACH, wires, instant payments, Zelle).
- Proficiency in Microsoft Office applications; ability to learn Excel functions.
- Good communication skills for interacting with peers, supervisors, clients and frontline staff.
- Ability to prioritize tasks and work accurately under deadlines.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers
Competencies
- Accuracy & Attention to Detail
- Learning Agility
- Customer Service Orientation
- Teamwork & Collaboration
- Dependability & Accountability
- Problem-Solving (basic level)
Working Relationships/Contacts
- Daily interaction with peers and supervisors in Banking Services Operations.
- Occasional contact with other departments (Compliance, Risk, IT) for routine matters.
- Minimal external interaction; escalated matters handled by senior staff.
Working Conditions
- Limited travel may be required.
- Flexibility to support after-hours processing during upgrades or deadlines on occasion.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Associate or bachelor's degree in finance, business, or related field
- Willingness to pursue banking/payment certifications (AAP, APRP, NCP, AFPP)
- At least two years' prior banking, finance, or customer service experience
- Basic understanding of banking products, payments, or financial services
- Proficiency in Microsoft Office; ability to learn Excel functions
- Willingness and ability to learn payment systems (ACH, wires, RTP, FedNow, Zelle)
- Good communication skills for interacting with peers, supervisors, clients and frontline staff
- Cyber security awareness to protect the digital environment, the Bank, and customers
- Ability to prioritize tasks and work accurately under deadlines
What We Do
Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts. Founded in 1855, Cape Cod 5 offers a broad range of financial products and services, including consumer and commercial banking products; residential mortgages; investment management and trust services. We at Cape Cod 5 are deeply committed to the communities we serve. Our dedication to serving our neighbors and local businesses and earning our customers’ trust every day has remained the same since our founding in 1855. We focus on continuously evolving to be our customers’ trusted financial partner in a rapidly changing world, offering sound guidance, accessibility and insight to help support our customers’ financial wellness. Never disclose account information or personal information on LinkedIn. Cape Cod 5 will never ask you for your account information, password, Social Security Number or other identifying information via LinkedIn. This page and Cape Cod 5 links are presented by Cape Cod 5, but the website is controlled by LinkedIn, which established its own privacy and security policies. You are urged to read those polices before processing. Cape Cod 5’s website privacy and security polices do not apply to your activity on LinkedIn.
