Payment Operations Senior Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Role Scope

• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;

• Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation;

• Meeting individual SLA's and KPI's set for the role;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Following operational procedures and keeping track of critical updates;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

What will make you successful in this role 

• You’re accurate and pay attention to detail. 

• You’re meticulous and accurate in your task execution.

• You have a track record of managing complex operational or logistics situations

• You’re SLA driven and are motivated to hit team and personal metrics.

• You place customers first and you make no compromise on this.

• You’re a clear and honest communicator and able to articulate potential improvements.

• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.

• You’re proactive and collaborative.

• You’re flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

• Bonus: You’ve worked in card manufacturing or have experience with supply-chain/delivery optimisation. 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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