Payment Operations Senior Specialist

Job Description

We are looking for a Payment Operations Senior Specialist to join our APAC Payment Operations Regional team in Tokyo! 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also give their money a boost by choosing from different investment options within the Wise Account.

In this role, you will be supporting Payment Operations for currencies in the APAC Region - executing on operational tasks, optimising operational processes and the operationalisation of products. This ensures that new and current products, features and processes scale efficiently and securely. 

This ranges from automating operational tasks or manual processes, lowering or eliminating operational risk areas, supporting product & engineering teams with improving new or existing products or features, & more. You will collaborate with various Wise functions (e.g. Product & Engineering, Risk, Compliance, Customer Support, Finance, Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable, automated systems and processes. 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Here’s how you’ll be contributing to the APAC Payment Operations Team:

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

What will make you successful in this role 

• You are a native Japanese speaker, or certified JLPT N1.

• You have excellent written and verbal English skills

• You’re a self-starter who is independent and able to navigate and thrive in a fast-paced, autonomous environment. 

• You enjoy owning your work, and coordinating / leading projects and have prior experience doing so. 

• You have experience in contributing to operational or cross-functional projects that drive efficiency and scaling of manual work.

• You are familiar with process improvement methodologies and know how to use them in your work.

• You are a great problem solver and enjoy deep-diving on technical understandings to continuously improve on processes. 

• You have basic Excel and Looker skills to find, analyse and query data. You have a strong analytical mindset and you’re able to build a narrative from data to influence decisions. 

• You’re proactive and a great relationship builder, experienced at working closely with internal and external partners, particularly product and engineering development teams. 

• You’re a clear and honest communicator, persuasive and adaptive to different audiences.

• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.

• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team

• You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

Some extra skills that would be awesome:

• You have worked in a cross border team - know their challenges and how to overcome these

• You have a background in payments and have experience working with product and engineering teams

• You know how to use different processes improvements methodologies 

• You have basic data skills and know where to find the supporting data for your projects

Additional Information

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

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